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Cannot link my Dropbox Business account to my personal account on Windows

Explorer | Level 3

I currently have my Dropbox Plus account installed on my laptop and I have encountered problems linking my Dropbox Business account to it.  In the set-up instructions it mentions that a new Dropbox folder will be created for my business account, eg "Dropbox (*company name", however, after I've been prompted to log into my Dropbox business account, the set-up tries to rename my existing Dropbox folder instead of setting up a new business folder, as I would have expected.  This is where I get stuck...

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Re: Cannot link my Dropbox Business account to my personal account on Windows

Dropboxer
Dropboxer
Hey there (@Rosh), that’s interesting… Is there any chance that you accepted the team invite with your personal email by any chance (i.e. the one connected to your personal Dropbox account)
 
If I were in your shoes, I’d unlink my personal account from my desktop > Set up my Business account on my laptop & then re-link my personal Dropbox (pointing it to the existing Dropbox folder locally)
 
Please let me know how you get on with these steps or just in case you need further assistance following my advice & I’ll do my best to check back with you here. Thanks in advance & I’m wishing you a wonderful rest of your day ahead! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
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View solution in original post

2 Replies 2
Highlighted

Re: Cannot link my Dropbox Business account to my personal account on Windows

Dropboxer
Dropboxer
Hey there (@Rosh), that’s interesting… Is there any chance that you accepted the team invite with your personal email by any chance (i.e. the one connected to your personal Dropbox account)
 
If I were in your shoes, I’d unlink my personal account from my desktop > Set up my Business account on my laptop & then re-link my personal Dropbox (pointing it to the existing Dropbox folder locally)
 
Please let me know how you get on with these steps or just in case you need further assistance following my advice & I’ll do my best to check back with you here. Thanks in advance & I’m wishing you a wonderful rest of your day ahead! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

Highlighted

Re: Cannot link my Dropbox Business account to my personal account on Windows

Explorer | Level 3

Hi @Jane,

Thanks for this. 

I accepted the team invite using my work email address - so no issues there.

I’ve unliked my personal account and tried setting up my business account as you’ve suggested, however, the set-up is still trying to rename my existing folder named “Dropbox” without setting up a new folder called “Dropbox (*company name”.  I don’t want to do this as I don’t want to risk having my personal file overwritten.

What should happen in this instance? Should I have one “Dropbox” folder for my personal files and another “Dropbox (*company name folder for my business account?

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