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Cannot log on Windows 10 desktop app

joeejo New member | Level 2
New member | Level 2

I am unable to log onto dropbox using the desktop app on windows 10.

 

An older version (which was working fine) advised me that I needed to update to the current version. I attempted the automatic update but it failed, so, after researching, I did the following:

1. Downloaded the offline installer for version 40.4.46

2. Uninstalled dropbox

3. Deleted the folders in program files(86), appdata/local and appdata /roaming

4. Deleted all references to dropbox in the registry

 

When I reinstall the program, it seems to install properly and starts dropbox but when I attempt to logon I get a box with a spinning circle which soon stops spinning then nothing. (see image).

 

I have tried disabling my antivirus (windows defender) and the firewall but this did not help.

I am able to logon to dropbox using the web browser.

I am able to get into dropbox desktop app with no problem using the same account on another windows 10 machine.

 

Please advise.

Capture.JPG

1 Accepted Solution

Accepted Solutions

Re: Cannot log on Windows 10 desktop app

Dropboxer
Dropboxer

Hey @joeejo,

 

Hope you are doing good.

 

This usually means there is a security program, proxy or VPN blocking the Dropbox desktop client. If you have any of the mentioned software running, please either add Dropbox to its whitelist, remove Dropbox from its blacklist, or temporarily disable or uninstall them.

 

The Dropbox client uses SSL to establish a secure connection to our servers. To ensure this is working properly, your system time should be correct and your security applications should allow Dropbox to connect.

 

If you have a proxy set up on your computer or network, please enter your proxy host and port information into the Preferences panel of the Dropbox desktop application.

 

1) Locate the Dropbox icon and menu from the system tray.
2) Right-click on the icon to access the Dropbox desktop application menu.
3) Click on the gear icon in the Notifications panel.
4) Select "Preferences" from the Dropbox menu. Select the "Proxies" submenu or tab.

 

Dropbox proxy settings allow you to set the proxy type, server, port, and login information. For example, a common port for proxies is 8080.

 

Dropbox can also fail to connect due to proxy settings which may have been changed either by other programs or by your network administrator. If you're having connection problems even though you haven't set up a proxy server, try going to the Preferences panel as described above and setting your Dropbox proxy settings to "No proxy." If you have set up a proxy server, please double-check that your system's proxy settings are still correct.

 

Let me know of the outcome! 

 

[This thread is now closed. If you have a similar or new question, you can ask here]

----------------------------------------------------------------------------


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Kudos are always welcome! 

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6 Replies 6

Re: Cannot log on Windows 10 desktop app

Dropboxer
Dropboxer

Hey @joeejo,

 

Hope you are doing good.

 

This usually means there is a security program, proxy or VPN blocking the Dropbox desktop client. If you have any of the mentioned software running, please either add Dropbox to its whitelist, remove Dropbox from its blacklist, or temporarily disable or uninstall them.

 

The Dropbox client uses SSL to establish a secure connection to our servers. To ensure this is working properly, your system time should be correct and your security applications should allow Dropbox to connect.

 

If you have a proxy set up on your computer or network, please enter your proxy host and port information into the Preferences panel of the Dropbox desktop application.

 

1) Locate the Dropbox icon and menu from the system tray.
2) Right-click on the icon to access the Dropbox desktop application menu.
3) Click on the gear icon in the Notifications panel.
4) Select "Preferences" from the Dropbox menu. Select the "Proxies" submenu or tab.

 

Dropbox proxy settings allow you to set the proxy type, server, port, and login information. For example, a common port for proxies is 8080.

 

Dropbox can also fail to connect due to proxy settings which may have been changed either by other programs or by your network administrator. If you're having connection problems even though you haven't set up a proxy server, try going to the Preferences panel as described above and setting your Dropbox proxy settings to "No proxy." If you have set up a proxy server, please double-check that your system's proxy settings are still correct.

 

Let me know of the outcome! 

 

[This thread is now closed. If you have a similar or new question, you can ask here]

----------------------------------------------------------------------------


Did I answer your question?---> Accept as Solution White check mark 
Kudos are always welcome! 

View solution in original post

Can't login to Dropbox Desktop App - blank screen

mhagler New member | Level 2
New member | Level 2

I am having the exact same issue outlined here: https://www.dropboxforum.com/t5/Installation-and-desktop-app/Cannot-log-on-Windows-10-desktop-app/td...

 

The solution outlined does not work for me. Brand new computer I'm setting up currently, Windows Defender as only security software, disabled anti-virus and firewall while trying to get this to work. No proxies.

'Set Up Dropbox' window is blank after installing Dropbox Desktop App

Rmannen
Explorer | Level 3

Hi all,

 

I'm having issues setting up dropbox on my new computer (Windows 10 64 bit). I download the installer & install the desktop app, at which point it tries to launch a window 'Set Up Dropbox':

 

screenshot.PNG

Presumably to allow me to login to my account. But, it's blank and never populates. I've tried all the guides/help I can find online. Have whitelisted the domains, opened ports on both my firewall & router, have 'allowed' the programs through my anti-virus firewall (Bitdefender), have uninstalled BitDefender and tried with no anti-virus software, and, have most recently tried the 'Advanced Reinstall'.

Any suggestions would be welcomed!

 

Thanks

Re: Cannot log on Windows 10 desktop app

Rmannen
Explorer | Level 3

This did not work for me

Re: Cannot log on Windows 10 desktop app

rspmobile New member | Level 2
New member | Level 2

Also the same issue. Followed instructions and disabled firewalls and I get the blank screen also. 

Re: Cannot log on Windows 10 desktop app

Dropboxer
Dropboxer
Hey rspmobile, apologies for getting in touch with you in delay! 
 
I’ve made sure to run a search on our system on my end, I’ve located your newest open ticket & I can see that this is currently on our restorations specialists’ inbox. 
 
Rest assured that you’re in safe hands & I hope this gets resolved soon for you. Please do let me know here in case you need further assistance in any way & I’ll do my best to check back with you! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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