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Cannot login to dropbox

New member | Level 1
New member | Level 1

I have a macbook pro and I cannot get dropbox to login to my account. I have used dropbox on this computer for a long time. I have tried all re-install/terminal command suggestions on the forums and nothing works. It says: "waiting to be linked to a dropbox account" and in Preferences>Account it says: "This computer isn't linked to an account". And I can't get the login/sign-in window to pop up so that I can type in anything...what do I do? 

6 Replies 6
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Re: Cannot login to dropbox

New member | Level 1
New member | Level 1

I use Macbook pro and I got exactly same problem.

The Dropbox always stucks here:

></p>
<p> </p>
<p><span>And in Preferences>Account it says: nlink this Dropbox.

></p>
<p>I have tried all <a href=re-install/terminal command suggestions on the forums too;Also nothing works.

It just happened yesterday and I try everything but no help, almost freaking me out!!!!

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Re: Cannot login to dropbox

New member | Level 1
New member | Level 1

Hi C. Howard,

 

Thanks for the response, at least I'm not the only one with this problem! If you find a solution, please post it here, I have a feeling that a lot of people are experiencing the same thing. I even tried downloading an older version of dropbox and I actually got a login screen, BUT, as soon as I typed my login and password it blocked me saying: "You have an older version of dropbox, install the new one" which didn't work. Please include this thread if you contact them

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Re: Cannot login to dropbox

New member | Level 1
New member | Level 1

This was a response that I just received!:

 

Hi Rajee, Thank you for your reply. Unfortunately, this setup may not meet the minimum requirements for the Dropbox application. Our records indicate that you are running Mac OS X 10.8.5. You need to be running at least 10.8.6 to be able to run the Dropbox application. Please review our recommended minimum requirements on the following page: https://www.dropbox.com/en/help/3

Let's hope this works…let me know if updating your OS made a diff. for you to

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Re: Cannot login to dropbox

New member | Level 1
New member | Level 1

HI Rajee:

My OS is 10.9.5....

></p>
<p> </p>
<p>No help...</p>

Re: Cannot login to dropbox

New member | Level 1
New member | Level 1

It works well on my other devices: Windows, Ipad,Android....

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Re: Cannot login to dropbox

Super User II
Super User II

I'm consolidating these threads into one main one to make it easier to track this issue. This thread is being closed. Please use the following thread to report this issue, and make sure you open a ticket with Dropbox Support.

 

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