cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to know all about tools for creatives that work seamlessly with Dropbox, like Adobe? Well, check it out right here!

Dropbox installs & integrations

Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cannot open Dropbox.com Error 500

Cannot open Dropbox.com Error 500

Ros L.
Explorer | Level 4

Although the icon in my task tray says Dropbox is up to date, and I have my dropbox folder in files on my laptop, when I try to sign into dropbox.com I get error message 500

1 Accepted Solution

Accepted Solutions

Re: Cannot open Dropbox.com Error 500

Walter
Dropboxer

Sorry to hear about this Ros, could you try clearing your browser's cache, an incognito window and/or another browser and let me know if you're still getting the same error? 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

6 Replies 6

Re: Cannot open Dropbox.com Error 500

Walter
Dropboxer

Sorry to hear about this Ros, could you try clearing your browser's cache, an incognito window and/or another browser and let me know if you're still getting the same error? 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Cannot open Dropbox.com Error 500

Ros L.
Explorer | Level 4

Thanks, that's sorted it.  

 

Only a week since it was last emptied!  How quickly the cache fills up when working!

 

Ros

Re: Cannot open Dropbox.com Error 500

Walter
Dropboxer

Glad to hear that did the trick Ros - all's well that ends well!

Should you stumble upon an issue or a slight hiccup like this again in the future, don't hesitate to let us know; we're always a post away :wink:

Have a lovely weekend!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Cannot open Dropbox.com Error 500

adietz
New member | Level 2

I'm having the same problem, I'm getting an "Error (500)" when I go to dropbox.com/home. I tried clearing the cache, logging on in an incognito window, using a different browser (it happens on both Chrome and Firefox), and using a different computer. All I can sometimes get to a blank, white screen, but nothing else. Any tips on how to proceed?

 

Thanks.

Re: Cannot open Dropbox.com Error 500

Walter
Dropboxer

Sorry to hear about this @adietz - could you restart your devices and give it another try please?

I'm only suggesting this because we had a small, partial outage a little while ago but things should be back to normal as our status page reports: 

https://status.dropbox.com/

Let me know what you find!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Cannot open Dropbox.com Error 500

adietz
New member | Level 2
Thanks so much Walter, restarting my laptop fixed the problem. I appreciate your prompt response.
Poll
Do you work or study in the creative industry? If so, which area?
If you use Adobe, don't forget to check out our latest integrations update here.
Who's talking

Top contributors to this post

  • User avatar
    adietz New member | Level 2
  • User avatar
    Walter Dropboxer
  • User avatar
    Ros L. Explorer | Level 4
What do Dropbox user levels mean?
Need more support?