cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
We love to hear how every person gets the most from Dropbox, and it seems everyone has a slightly different use for it - tell us yours here!

Dropbox installs & integrations

Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cannot open Dropbox files within the Files app. on my iPad Pro, since upgrading to iOS 15

Cannot open Dropbox files within the Files app. on my iPad Pro, since upgrading to iOS 15

Chris Brown
New member | Level 2

Good Evening:

 

I am trying to troubleshoot a possible issue with access Dropbox-based files, on the iPad Pro, using the Files app., since upgrading to iOS 15.

In the past, I would launch the Files app, browse to applicable Dropbox folder, then click on the file in order to open it.

Usually these were POs, which I would then use the default app. to add annotations, signature, etc.

Now when I attempt to do so, the file is present, with the "cloud" icon, but when I click on it nothing happens.

If I long-click, I get the typical Files options (Download, Get Info, Rename, etc.).

I tried click Download but again, nothing happens (cloud icon remains).

 

I am able to access the files, using the Dropbox app., but that is limited to what apps. can open\edit the file.

Specifically, I cannot seem to get the full functionality of the native app. (cannot annotate, sign, etc.); can choose to "Open with" and "Add Text or Signature", but this is severely limited in functionality (ex - cannot highlight).

 

Curious if any other Dropbox users are having issue opening Dropbox files from within the Files app., since upgrading to iOS 15?

1 Reply 1

Re: Cannot open Dropbox files within the Files app. on my iPad Pro, since upgrading to iOS 15

Lori
Dropboxer
Happy Friday @Chris Brown, thanks for posting today! 

Can you let me know the OS and Dropbox app version you have installed on your device? 

In addition, if you could send me some screenshots with the precise steps you follow on your end, that'd be amazing. 

Just make sure your personal info isn't visible.

​​​​​​​Thank you!

Lori
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Who's talking

Top contributors to this post

  • User avatar
    Lori Dropboxer
What do Dropbox user levels mean?
Need more support?