Cannot open files using Microsoft Excel Online

[jfriedel]

Aloha,

Our team is suddenly having issues accessing Microsoft Excel Online. We all have the Office 365 Business Premium licenses. I just tried myself. It took me to a page that said I had to sign into my Office account. When I click link to sign in, it takes me to a page that keeps reloading betweening Dropbox.com and office.live.com. How do we resolve this issue?

[Daphne]

Hi there @jfriedel,

Could you please try the following to see if any of the steps help to resolve the issue you're having:

• Try using another web browser
• Try an incognito/private browsing window
• Clear the web browser's cache

Let me know what you find with trying these steps and we'll go from there - thanks!

[jfriedel]

This seems to have worked for me! It worked in Chrome, but I use Safari. Once I cleared the cache, it finally worked in Safari. Other users use PC, so once they confirm it works again, I'll click the Accept as Solution button! Thank you!

[Daphne]

Hey @jfriedel, I'm glad to hear that this seemed to fix the issue!

Please do keep me posted just in case you're still having issues with this on other computers, I'd be more than happy to help.

Until then, I hope you have a great day - cheers!

[neilbald1]

Hi 

I have same problem and have tried various things

Please advise how exactly I do below (step by step)

• Try using another web browser
• Try an incognito/private browsing window
• Clear the web browser's cache

Thank you

Neil

[Walter]

Hi @neilbald1; how are you today?

I'm sorry for the late response; I wanted to mention that if you're still having these questions, you could take a look at the following resource: 

• https://help.dropbox.com/installs-integrations/desktop/troubleshoot-homepage

I hope this helps, Neil.