Hey there Felipe - sorry to hear about this.
Can you try clearing your cache to see if it does the trick for you?
To clear your cache, please follow the steps listed below:
1. Navigate to the “Personal” tab
2. Tap the gear icon in the upper-left corner of the screen
3. Select “Clear Cache”
Once this is done then please ensure you log out of the Dropbox application one last time and then restart your device and log back in again.
Let me know how it goes and we'll take it from there. Thank you.
If this bug still unsolved? I get the error,
"Unable to open document"
"An unknown error occured."
There is no error code and this is happening with all pdfs in my dropbox. It also recently spread to all employees accessing my business dropbox! Please help!
Sorry to hear you're having issues with this @eliwhittle.
Could you please check if you're using the most recent version of the mobile app on your devices by going into your mobile's app store and checking for pending updates?
In addition, could you forward me a screenshot of the exact error you get so I can have a look too?
While we're at it, could you let me know how these files preview on our website at dropbox.com?
Thanks in advance!
Hi Walter, I have made sure I have the latest version of Dropbox and Adobe on all of my devices. In addition, I have made sure the iPads are running the latest version of iOS & followed your advice above.
The files preview normally on your web app and through the deskop app
Thanks for the swift response @eliwhittle - it's much appreciated.
As a last step, could you confirm that you also cleared the app's cache as mentioned in my initial response on this very same thread?
If you did and this issue still persists, would it be OK if I reached out to your Dropbox associated email address to have a look into this with all of our tools at my disposal?
Thanks for confirming this so swiftly Eli!
I just sent you a brief message so we can work on it together. Whenever you get the chance, please have a look at your inbox and we'll take it from there.
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