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Cannot open preferences

Cannot open preferences

Dave C.31
New member | Level 1

Windows 7 64 bit

I experienced some hard drive corruption, my SSD choked on some files, including some of the Dropbox executables.

I uninstalled dropbox, reinstalled dropbox, relinked my profile.

I click on preferences and the preferences menu will not open.

I have uninstalled dropbox again using Revo Uninstaller, reinstalled, relinked, and still get crickets when I click on preferences. With reboots in between.

This all worked before the corruption event.

I need to be able to change synced folders, enable LAN sync (on a markedly metered connection) and disable proxy use (I run both a squid cache and propel, so I need to tell DB to avoid these).  I cannot do any of these things unless I can open preferences.

Running 3.18, downloaded again today.

Ideas? I tried to submit a ticket but was referred back to the forums as they have all the answers.  

In frustration...

 

7 Replies 7

Re: Cannot open preferences

Andy S.23
New member | Level 2

I see the same thing with Mac 3.18.1.  Can't open Preferences in order to switch on my Proxy.

Re: Cannot open preferences

Yang H.1
New member | Level 1

I have the same problems  as others that can't open Preferences to set up proxy. I use Windows 10. 

Re: Cannot open preferences

Alberto C.11
New member | Level 2

same problem on Win7 using version 3.20.1:

I can't open preferences while dropbox is connecting, but can't connect if I don't change proxy, because I work on different LAN, so I need to open Preferences.

Anyone knows where the connection settings are stored to change them manually?

Solved: downgrade to version 3.18.1

Re: Cannot open preferences

August B.
New member | Level 1

Hi. Anyone able to solve this issue? Same happens to me, not able to go to settings to change proxy settings.

Re: Cannot open preferences

gorotman g.
New member | Level 1

Hi, I've the same issue.

I just updated dropbox to last version. I need to change proxy password, but It doesn't show preference window.

Windows 8.1

Thank's

 

Re: Cannot open preferences

August B.
New member | Level 1

Hi. I just installed the new beta version, and then it works. Read more on this link:
https://www.dropboxforum.com/hc/en-us/community/posts/206537276-How-to-reset-proxy-setting-since-Pre...

Re: Cannot open preferences

gorotman g.
New member | Level 1

confirmed. beta version 4.3.26 works.

thank August B.

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