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Cannot see moneydance files in dropbox on new computer

Cannot see moneydance files in dropbox on new computer

petersorenson
Explorer | Level 4

I am replacing a computer and have loaded dropbox onto the new computer.  I am swapping moneydance from the old to the new computer, but I cannot find a file to open.

In the pulldown menu, none of my moneydance files are visible. Same with the moneydance folder on my new harddrive. If I search for one of these files in the dropbox dropdown menu, it appears, but I don't know how to access it. Confused.

If you can help I would greatly appreciate it.

 

1 Accepted Solution

Accepted Solutions

Re: Cannot see moneydance files in dropbox on new computer

Daphne
Dropboxer

Hi there @petersorenson, I hope you're well today!

 

If you navigate to the Dropbox folder in your File Explorer/Finder window, can you double check if the files that you're looking to open are there? If so, what sync icon shows next to the files?

 

Also, can you clarify for me exactly where you searched in Dropbox when you found the files? Was this from the desktop app search bar, or the website perhaps?

 

Let me know and we can go from there!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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3 Replies 3

Re: Cannot see moneydance files in dropbox on new computer

Daphne
Dropboxer

Hi there @petersorenson, I hope you're well today!

 

If you navigate to the Dropbox folder in your File Explorer/Finder window, can you double check if the files that you're looking to open are there? If so, what sync icon shows next to the files?

 

Also, can you clarify for me exactly where you searched in Dropbox when you found the files? Was this from the desktop app search bar, or the website perhaps?

 

Let me know and we can go from there!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Cannot see moneydance files in dropbox on new computer

petersorenson
Explorer | Level 4

Thanks, Daphne.

 

I found the information I needed online and managed to solve the problem. 

 

Kind regards

Peter

Re: Cannot see moneydance files in dropbox on new computer

Daphne
Dropboxer

I'm glad to hear that @petersorenson!

 

If there's anything else that I can help with, don't hesitate to get back to me here. I'd be more than happy to assist. :grin:

 

Hope you have a great weekend ahead!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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