Cannot sing-in to Dropbox app on iPhone (Error 500)

[Samnersy]

Hello

I'm using dropbox for several years and I really love that. Much appreciate for this EXCELLENT app. 

However,  unfortunately, it is a while I cant sign-in the dropbox app on iPhone.

Recently I moved to a new iPhone, installed a fresh copy, and tried to sign-in. It shows "Sign-in Failed, The operation couldn't complete. (dropbox.com error 500)". 

It is noteworthy that on the website I can log-in nicely and it works well. I have a problem with log-in on the iPhone app. 

Thanks

[Lusil]

Hey @Samnersy, could you try contacting our Support team once more, but this time navigate to the link that Daphne mentioned from an incognito/private browser, without signing in? 

Let us know how it goes, cheers!

[Samnersy]

Daphne and Lusil,

I appreciate a lot for communication to solve this problem. 

I received  an email containing a ticket number from Lea as below:

Ticket #10932321: DB: Cannot sing-in to Dropbox app on iPhone. 

Replied back and looking forward to hearing from them soon.

Thanks

[Lusil]

Thanks for letting us know, @Samnersy. 

I've made sure to pass your comments to the ticket you mentioned here, so that our member of the team reviewing this for you has all the relevant information to continue their investigation. 

In the meantime, you can also check if you have any pending updates on the device that you're having trouble with, as well as resetting your network's settings, in case it helps. 

Let us know how it goes, cheers!

[Samnersy · Accepted solution]

Dear Lusil and Daphne,

I could connect to dropbox now, and my problem solved. I guess the support team made some correction.

Difeniatily I couldn't do anything.

Much appreciate for your support and keep this app fantastic.

Thank you
Hamid