Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Hello
I'm using dropbox for several years and I really love that. Much appreciate for this EXCELLENT app.
However, unfortunately, it is a while I cant sign-in the dropbox app on iPhone.
Recently I moved to a new iPhone, installed a fresh copy, and tried to sign-in. It shows "Sign-in Failed, The operation couldn't complete. (dropbox.com error 500)".
It is noteworthy that on the website I can log-in nicely and it works well. I have a problem with log-in on the iPhone app.
Thanks
Hey @Samnersy, could you try contacting our Support team once more, but this time navigate to the link that Daphne mentioned from an incognito/private browser, without signing in?
Let us know how it goes, cheers!
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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Daphne and Lusil,
I appreciate a lot for communication to solve this problem.
I received an email containing a ticket number from Lea as below:
Ticket #10932321: DB: Cannot sing-in to Dropbox app on iPhone.
Replied back and looking forward to hearing from them soon.
Thanks
Thanks for letting us know, @Samnersy.
I've made sure to pass your comments to the ticket you mentioned here, so that our member of the team reviewing this for you has all the relevant information to continue their investigation.
In the meantime, you can also check if you have any pending updates on the device that you're having trouble with, as well as resetting your network's settings, in case it helps.
Let us know how it goes, cheers!
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
Dear Lusil and Daphne,
I could connect to dropbox now, and my problem solved. I guess the support team made some correction.
Difeniatily I couldn't do anything.
Much appreciate for your support and keep this app fantastic.
Thank you
Hamid
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!