cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Back again with another edition of 'How we use Dropbox', so find out how Ross uses Dropbox to answer some new house questions here!

Dropbox installs & integrations

Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cannot start Dropbox after rename mac folder

Cannot start Dropbox after rename mac folder

Rudy T.
New member | Level 1

Hi,

I have renamed my mac home folder name, and now I can't start dropbox.
How i can change manually the dropbox path?

10 Replies 10

Re: Cannot start Dropbox after rename mac folder

Rudy T.
New member | Level 1

bn.BUILD_KEY: Dropbox
bn.VERSION: 3.2.9
bn.DROPBOXEXT_VERSION: failed
bn.is_frozen: True
pid: 884
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='Rudy', pw_passwd='*****', pw_uid=501, pw_gid=20, pw_gecos='Rudy', pw_dir='/Users/Rudy', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='Rudy', pw_passwd='
****', pw_uid=501, pw_gid=20, pw_gecos='Rudy', pw_dir='/Users/Rudy', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='
', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: u'/Applications/Dropbox.app/Contents/Resources'
real_path=u'/Applications/Dropbox.app/Contents/Resources'
mode=040755 uid=501 gid=20
parent mode=040755 uid=501 gid=20
HOME: u'/Users/Rudy'
appdata: u'/Users/Rudy 1/.dropbox/instance1'
real_path=u'/Users/Rudy 1/.dropbox/instance1'
not found
parent not found
dropbox_path: u'/Users/Rudy 1/Dropbox'
real_path=u'/Users/Rudy 1/Dropbox'
not found
parent not found
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/python'
real_path='/Applications/Dropbox.app/Contents/MacOS/python'
mode=0100755 uid=501 gid=20
parent mode=040755 uid=501 gid=20
trace.file: '/Applications/Dropbox.app/Contents/Resources/lib/python2.7/site-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/lib/python2.7/site-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: u'/var/folders/mr/vx70syw93p11j62s57z7n0j00000gn/T'
real_path=u'/private/var/folders/mr/vx70syw93p11j62s57z7n0j00000gn/T'
mode=040700 uid=501 gid=20
parent mode=040755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 2648, in main_startup
File "dropbox/client/main.pyc", line 1371, in run
File "dropbox/client/main.pyc", line 669, in startup_low
File "dropbox/client/main.pyc", line 466, in safe_makedirs
File "os.pyc", line 150, in makedirs
File "os.pyc", line 150, in makedirs
File "os.pyc", line 157, in makedirs
OSError: [Errno 13] Permission denied: '/Users/Rudy 1'

Re: Cannot start Dropbox after rename mac folder

Chris_J
Super User

you need to unlink your Mac and relink to the account. Go to https://www.dropbox.com/account#security and under Devices unlink your Mac. Then on your Mac, quit Dropbox then restart Dropbox. Then relink your Mac to the account. If your path is not the default location, make sure you tell it to go the right location. Usually the default location is /users/username/Dropbox.


-------------------------


if this works and it was a solution, please click on Accept as Solution.  Also clicking on Likes would be super.  Thanks!

Re: Cannot start Dropbox after rename mac folder

Rudy T.
New member | Level 1

Hi Chris,

I can't start Dropbox and I have already unlinked my Mac.
The default location for dropbox now is /users/username 1/Dropbox but I have renamed my home from "username 1" to "username", I tried to uninstall and reinstall Dropbox but still remember the old location

Re: Cannot start Dropbox after rename mac folder

Chris_J
Super User

Rudy T

Lets try another thing. Unlink your computer from Dropbox,. Use link that I gave you earlier. Find your Dropbox folder and rename it to something else. Restart Dropbox and relink. It should create a new Dropbox folder and redownload everything.

If that doesn't help, try doing what this article says in the Advanced Users Section: https://www.dropbox.com/help/72


-------------------------


if this works and it was a solution, please click on Accept as Solution.  Also clicking on Likes would be super.  Thanks!

Re: Cannot start Dropbox after rename mac folder

Rudy T.
New member | Level 1

Hi Chris,
Nothing 😞

How I can uninstall completely dropbox and delete all caches files?

Re: Cannot start Dropbox after rename mac folder

Rudy T.
New member | Level 1

I resolved the issue, I have deleted /.dropbox folder and DropboxHelperTools folder

Re: Cannot start Dropbox after rename mac folder

Chris_J
Super User

Great


-------------------------


if this works and it was a solution, please click on Accept as Solution.  Also clicking on Likes would be super.  Thanks!

Re: Cannot start Dropbox after rename mac folder

zhao d.
New member | Level 1

I have changed the both account name and home directory name on my mac boo air but now I can not start the dropbox, possible other problems occured that i have yet to know? 

how to relink my new directory name to dropbox? 

 

bn.BUILD_KEY: Dropbox

bn.VERSION: 3.6.7

bn.DROPBOXEXT_VERSION: failed

bn.is_frozen: True

pid: 4149

ppid: 161

uid: 501

user_info: pwd.struct_passwd(pw_name='zhaodan', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='zhaodan', pw_dir='/Users/zhaodan', pw_shell='/bin/bash')

effective_user_info: pwd.struct_passwd(pw_name='zhaodan', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='zhaodan', pw_dir='/Users/zhaodan', pw_shell='/bin/bash')

euid: 501

gid: 20

egid: 20

group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])

effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])

DYLD_LIBRARY_PATH: None

cwd: u'/Applications/Dropbox.app/Contents/Resources'

real_path=u'/Applications/Dropbox.app/Contents/Resources'

mode=040755 uid=501 gid=20

parent mode=040755 uid=501 gid=20

HOME: u'/Users/zhaodan'

appdata: u'/Users/lixiangying/.dropbox/instance1'

real_path=u'/Users/lixiangying/.dropbox/instance1'

not found

parent not found

dropbox_path: u'/Users/lixiangying/Dropbox'

real_path=u'/Users/lixiangying/Dropbox'

not found

parent mode=040700 uid=0 gid=80

sys_executable: '/Applications/Dropbox.app/Contents/MacOS/python'

real_path='/Applications/Dropbox.app/Contents/MacOS/python'

mode=0100755 uid=501 gid=20

parent mode=040755 uid=501 gid=20

trace.__file__: '/Applications/Dropbox.app/Contents/Resources/lib/python2.7/site-packages.zip/dropbox/client/ui/common/boot_error.pyo'

real_path='/Applications/Dropbox.app/Contents/Resources/lib/python2.7/site-packages.zip/dropbox/client/ui/common/boot_error.pyo'

not found

parent not found

tempdir: u'/var/folders/5_/x9v48r79583d4dj7z10pp8600000gn/T'

real_path=u'/private/var/folders/5_/x9v48r79583d4dj7z10pp8600000gn/T'

mode=040700 uid=501 gid=20

parent mode=040755 uid=501 gid=20

Traceback (most recent call last):

File "dropbox/client/main.pyo", line 3332, in main_startup

File "dropbox/client/main.pyo", line 1594, in run

File "dropbox/client/main.pyo", line 796, in startup_low

File "dropbox/client/main.pyo", line 567, in safe_makedirs

File "os.pyo", line 150, in makedirs

File "os.pyo", line 157, in makedirs

OSError: [Errno 13] Permission denied: '/Users/lixiangying/.dropbox'

Re: Cannot start Dropbox after rename mac folder

Chris_J
Super User

** zhao d.**

 

Have you tried the steps that Rudy tried?

You may have to fix your permissions, try looking at https://www.dropbox.com/help/72 and do what it says in the Advanced Users Section


-------------------------


if this works and it was a solution, please click on Accept as Solution.  Also clicking on Likes would be super.  Thanks!

Who's talking

Top contributors to this post

  • User avatar
    Micah V. New member | Level 1
  • User avatar
    Chris_J Super User
  • User avatar
    zhao d. New member | Level 1
  • User avatar
    Rudy T. New member | Level 1
What do Dropbox user levels mean?
Need more support?