Cannot sync or get icon to appear in taskbar

[Seanette]

I have Dropbox apps set up on my Windows 10 laptop, Android 7 tablet, and Android 9 phone. I absolutely cannot get files synced from the laptop to anywhere else. The app isn't even syncing with the file folder on my computer. The Windows app does not HAVE a findable preferences menu, nor can I get the Dropbox icon to appear in my system tray.

[Lusil]

Hi there @Seanette, thanks for checking in with us and sorry to hear you're having trouble syncin with the desktop app. 

Do you by any chance get any errors when you try launching the desktop app from your applications menu? 

If you do, could you send me a screenshot (without any personal info) so that I can have a better visual understanding of what you see?

Keep me posted - thank you!

[Seanette]

No, no error messages, just complete absence of syncing.

[Lusil]

When you do launch the desktop app, does it show up on your system tray? 

If it doesn't, you can try a simple reinstall of the desktop app to see if that does the trick.

Let me know how it goes, @Seanette!

PS. For anyone else reading this, please note that if you're on a Basic (free) account, there's a three device limit and you'll have to make sure that you've got less than three devices connected to proceed.

[Linda E.3]

I think Dropbox changed because when I right click on the task bar Dropbox icon and try to find the Preferences and Selective Synch it isn't there.  I don't know what to do.  I am currently using Windows 7 64-Bit.  Thank you. 

[Lusil]

Thanks for nudging me on this thread, @Linda E.3!

Could you send me a screenshot (without any personal info) of what you do see when you:

1. Click on the Dropbox icon (that's next to your computer's clock).
2. Click on your avatar/profile picture that's on the top right corner of your Recents/Notifications menu?

Keep me posted!