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Cannot uninstall or reinstall Dropbox Desktop

Cannot uninstall or reinstall Dropbox Desktop

Nicko1
Explorer | Level 4

Hello, suddenly my desktop application could not open anymore. I get a message "Windows cannot find x86...dropbox.exe". I decided to reinstall dropbox and the problem persists. I decided to uninstall dropbox and it will not let me. I manually tried to uninstall all the components, but I could not uninstall .dll file because it is used by other programs. I read similar threads, but I am not sure what the solution is. So to summarize:

-I have a pc and windows 10 pro and my dropbox desktop used to work just fine.

-Suddenly, I could not open it and I realized this because I added documents to a shared folder and collaborators told me they could not seen them.

-I tried to open the app and when I click on it nothing happens and when I force it to open (by right clicking) it says "Windows cannot find....x86... dropbox.exe".

-I tried to uninstall and I cannot. 

-I tried to manually uninstall and I can delete everything except the .dll file.

I would greatly appreciate any help! Thank you in advance.

4 Replies 4

Re: Cannot uninstall or reinstall Dropbox Desktop

Lusil
Dropboxer
Hi there @Nicko1, thanks for posting your question on the Dropbox Community. 
 
Just to make sure I have a better understanding of your concern, could you confirm if you’ve tried ending all Dropbox-related processes from your Task Manager before trying to uninstall again?
 
Keep me posted!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Cannot uninstall or reinstall Dropbox Desktop

BigBuds
New member | Level 2

Hi, I have the exact same problem.

 

Everything was working fine yesterday and when i went to open dropbox today, on both my home computer and my laptop, I got the same message as the OP.

 

I have tried reinstalling to no avail and I have tried to uninstall using the dropbox uninstaller, the Programs and features uninstaller, and manullay doing it. I have more than triple checked all dropbox tasks have been ended but it still says a program is using something in dropbox.

 

I have tried it all on both my home computer and my laptop with no luck. They both worked fine yesterday.

 

Any and all help will be greatly appreciated, thanks.

Re: Cannot uninstall or reinstall Dropbox Desktop

Nicko1
Explorer | Level 4

Hello Lusil, thank you for your response. Yes, I looked at the Task Manager and the only process that was there was a "Dropbox Service", which I ended. I was not able to uninstall dropbox. Basically, as I mentioned I cannot uninstall or reinstall dropbox. Any help would be really appreciated. Thanks

Re: Cannot uninstall or reinstall Dropbox Desktop

Lusil
Dropboxer

Thanks for getting back to me, @Nicko1, and sorry to hear that you're also having a similar issue, @BigBuds

 

In this case, you can also give an advanced reinstall a shot - maybe that will do the trick. 
 
Please bear in mind though that if you're on a Basic (free) account, there's a three device limit and you'll have to make sure that you've got less than three devices connected to proceed.
 
Keep me posted, peeps!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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Top contributors to this post

  • User avatar
    Lusil Dropboxer
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    Nicko1 Explorer | Level 4
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    BigBuds New member | Level 2
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