I have a problem with "Cant establish secure internet connection". This only started yesterday. I am convinced that it is a problem with Kapersky Internet Security. If I turn it off, dropbox works. If it's on then the message will appear shortly after. Proxy settings are set to none. Dropbox has been added to Kapersky trusted apps.
Any help offered would be greatly appreciated.
Many Thanks and best wishes
Solved! Go to Solution.
Hello to all!
It seems that the issue with Kaspersky has to do with the HTTPS setting they have preselected.
Once you deactivate it secure connection can be established normaly and everything works fine! The change in the HTTPS protocol is not a major risk in terms of security as they have told me, as the rest of the antivirus keeps checking your systems for any malevolent scripts/programs etc.
This solution was found after I have contacted Kaspersky support as with Dropbox suppport team we were not able to find anything!
I hope it helps you as well!
Ah, Mac. I was assuming Windows, which is where the install path for Dropbox had changed. I'd suggest opening a ticket with Support to see if they can assist you. It would also be worth contacting Kaspersky Support as it's their app that is preventing the connection.
Open your ticket here: https://dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com
Replies take approximately 1 - 3 business days with Plus, Professional and Business users getting priority (longer for Basic users).
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