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Cant play my videos in android app since latest update

Cant play my videos in android app since latest update

Mckele77
Explorer | Level 4

Basically since the last update there is no play button when i try and play any of my videos using my android app on my phone. Its just a still pic.

5 Replies 5

Re: Cant play my videos in android app since latest update

Jay
Dropboxer
Hi @Mckele77, thanks for posting today!
 
In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Cant play my videos in android app since latest update

Mckele77
Explorer | Level 4
Yes

Re: Cant play my videos in android app since latest update

ToddP63
Explorer | Level 3

Hi there.

 

I just started having the same problem with the Android app. All videos are now still images. Did you ever get a solution? I've tried everything, including reinstalling the app.

 

Thanks.

 

Todd

Re: Cant play my videos in android app since latest update

Mckele77
Explorer | Level 4
My issue resolved yesterday so i am assuming tech people changed something.

Re: Cant play my videos in android app since latest update

Mckele77
Explorer | Level 4
I must say the dropbox team were very helpful
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Top contributors to this post

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    Mckele77 Explorer | Level 4
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    ToddP63 Explorer | Level 3
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    Jay Dropboxer
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