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Cant start dropbox with PermissionDenied

Explorer | Level 3

Cant start dropbox.

I have tried reinstall.

I made "icaclis /grand  user.." for

  • A:\Dropbox

  • C:\Users\user\AppData\Roaming\Dropbox

  • C:\\Users\user\AppData\Local\Dropbox

It has no effect. The log:

bn.BUILD_KEY: Dropbox
bn.VERSION: 82.4.156
bn.DROPBOXEXT_VERSION: 27.0
bn.is_frozen: True
machine_id: ccf2e0c8-e58f-43df-8998-769d7c28d826
pid: 6132
cwd: 'C:\\Users\\user\\AppData\\Roaming\\Dropbox\\bin'
     real_path='C:\\Users\\user\\AppData\\Roaming\\Dropbox\\bin'
           	mode=0o40777	uid=0	gid=0
     parent	mode=0o40777	uid=0	gid=0
HOME: None
appdata: 'C:\\Users\\user\\AppData\\Local\\Dropbox\\instance1'
         real_path='C:\\Users\\user\\AppData\\Local\\Dropbox\\instance1'
               	mode=0o40777	uid=0	gid=0
         parent	mode=0o40777	uid=0	gid=0
dropbox_path: 'C:\\Users\\user\\Dropbox'
              real_path='C:\\Users\\user\\Dropbox'
                    	mode=0o40555	uid=0	gid=0
              parent	mode=0o40777	uid=0	gid=0
sys_executable: 'C:\\Users\\user\\AppData\\Roaming\\Dropbox\\bin\\Dropbox.exe'
                real_path='C:\\Users\\user\\AppData\\Roaming\\Dropbox\\bin\\Dropbox.exe'
                      	mode=0o100777	uid=0	gid=0
                parent	mode=0o40777	uid=0	gid=0
trace.__file__: 'C:\\Users\\user\\AppData\\Roaming\\Dropbox\\bin\\82.4.156\\python-packages-37.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
                real_path='C:\\Users\\user\\AppData\\Roaming\\Dropbox\\bin\\82.4.156\\python-packages-37.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
                      	not found
                parent	not found
TMP: C:\Users\user\AppData\Local\Temp
TEMP: C:\Users\user\AppData\Local\Temp
tempdir: 'C:\\Users\\user\\AppData\\Local\\Temp'
         real_path='C:\\Users\\user\\AppData\\Local\\Temp'
               	mode=0o40777	uid=0	gid=0
         parent	mode=0o40777	uid=0	gid=0
Traceback (most recent call last):
  File "dropbox\client\main.pyc", line 787, in wrapper
  File "dropbox\client\main.pyc", line 6570, in finish_dropbox_boot
  File "dropbox\client\main.pyc", line 6037, in _init_components_for_account
  File "dropbox\sync_engine_boundary\factory.pyc", line 328, in make_sync_engine
  File "dropbox\sync_engine\nucleus\classic_client\sync_engine.pyc", line 393, in __init__
  File "dropbox\sync_engine\nucleus\classic_client\thin_adapter\in_proc.pyc", line 212, in __init__
  File "dropbox\sync_engine\nucleus\classic_client\thin_adapter\in_proc.pyc", line 621, in _init_new_engine_locked
  File "dropbox\sync_engine\nucleus\thin_client\client.pyc", line 131, in __init__
  File "nucleus_python.pyx", line 85, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: Initializing engine |>> Initializing filesystem |>> Getting handle to root |>> Hit a volume boundary (device None)

 

What wrong?

1 Accepted Solution

Accepted Solutions
Highlighted

Re: Cant start dropbox with PermissionDenied

Super Collaborator | Level 20

The symbolic links aren't more supported!!!

View solution in original post

6 Replies 6
Highlighted

Re: Cant start dropbox with PermissionDenied

Dropboxer
Dropboxer

Hi there @DeeZ

Thanks for providing the error log for us - I'd be more than happy to help!

I've followed up with a ticket to the email address connected to your Community profile so that we can further investigate this together. 

When you have the chance, please check your inbox and we'll take it from there. Thanks!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Highlighted

Re: Cant start dropbox with PermissionDenied

Super Collaborator | Level 20

Hi @DeeZ,

What is "A:\Dropbox"? Are you trying place Dropbox folder to floppydisc (A: and B: are reserved for floppy)?! I guess here's a typing error.

Anyway, Dropbox application looks for Dropbox directory in "C:\Users\user\Dropbox"! If you want to move Dropbox folder to another place use "Move.." button in Sync tab on Preferences, not just 'raw' folder move. Make sure you have proper permission on the place where Dropbox expect Dropbox directory to (wherever is this place).

Hope this gives some direction.

Highlighted

Re: Cant start dropbox with PermissionDenied

Explorer | Level 3

There is no any reservation. It is regular separate disk with Dropbox folder.

DISKPART> detail part

Раздел 2
Тип    : ebd0a0a2-b9e5-4433-87c0-68b6b72699c7
Скрытый  : Нет
Обязательный: Нет
Атрибут  : 0000000000000000
Смещение в байтах: 135266304

  Том    ###  Имя  Метка        ФС     Тип         Размер   Состояние  Сведения
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
*    Том 1     A   Dropbox      NTFS   Раздел        19 Gб  Исправен

I have selected a:\dropbox after installing

Highlighted

Re: Cant start dropbox with PermissionDenied

Super Collaborator | Level 20

There isn't way we can confirm what exactly you have selected at install moment, but "dropbox_path:" in your initial post shows something else.

Highlighted

Re: Cant start dropbox with PermissionDenied

Explorer | Level 3

oh, yes. You are right. 

"C:\Users\user\Dropbox" is synlink to "a:\dropbox"

This setup worked  before.

Thanks.

 

 

Highlighted

Re: Cant start dropbox with PermissionDenied

Super Collaborator | Level 20

The symbolic links aren't more supported!!!

View solution in original post

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