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CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property.

CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property.

keithfkelly
Helpful | Level 6

As  multiple other users have already reported over the last couple years, I am seeing many of these error events in my Windows 10 Event Viewer, all coming from the DbxSvc (Dropbox service) event source.

 

Can you all please fix your desktop client software to stop spamming my event logs with these errors?  This issue has dragged on far, far too long already.  Either stop emitting these errors, or fix the underlying problem.

 

Thank you.

5 Replies 5

Re: CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property.

Jay
Dropboxer
Hi @keithfkelly, thanks for messaging the Community!

Have you tried an advanced reinstallation of the Dropbox desktop application to see if this helps?

Make sure to do this if you're not on a Dropbox Basic plan with more than 3 devices connected.

Keep me updated with any progress!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property.

keithfkelly
Helpful | Level 6

But I am using a Dropbox Basic plan on more than 3 devices.  Does that mean I should not follow your instructions?

Re: CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property.

Jay
Dropboxer
If you attempt these steps, then it means you won't be able to sign into the Dropbox desktop application again on that device, since you're over the 3 device limit for Basic accounts.

We appreciate the feedback about the event viewer logs and have noted this on our system.

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property.

keithfkelly
Helpful | Level 6

That sucks.  I just chose to let my 2TB subscription downgrade back to Basic because I don't use or need anywhere near that much space.  I see that's a common complaint/request in your community forums here, so perhaps your business strategists should get a clue and start offering a lower-storage, lower-cost paid tier for the millions of users like me.

Re: CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property.

Homegrown Phenom
Explorer | Level 4

I'm on a Plus account and what you recommended still doesn't work.  I have it installed on 2 devices and did a clean reinstall on both including clearing out leftover user/appdata folders and registry items to no avail. 

 

I uninstalled it on 1 of my devices fully and now only have it installed on my desktop and still getting this issue.  

 

Extremely annoying and frustrating.

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Top contributors to this post

  • User avatar
    Homegrown Phenom Explorer | Level 4
  • User avatar
    keithfkelly Helpful | Level 6
  • User avatar
    Jay Dropboxer
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