Computer reset and when i reloaded dropbox it opened a new account

[sarah31]

My computer crashed and had to be reset to when I bought it. When I reloaded dropbox, it gave me a new account although I have the same email address and password. How can I find the old account with all my files on it? 

[Daphne]

Hey @sarah31, I'm sorry to hear about that!

Did you have to create a new account, or did you try signing in to see the account was empty?

If you check your Events page here, do you see any deletion events in the account?

Let me know and we can go from there!

[sarah31]

I signed into Dropbox from my LastPass account, and it went to this new account.

My computer is now called ‘redpc’ – I don’t know what it was called previously, but I had to give it a new name when the computer was reset and started again ‘as new’. Dropbox seems to think I’ve only just joined it.

I’m not sure what you mean by my Events page. I’ve looked at the list which shows folder history and it only goes back to yesterday.

[sarah31]

Hi Daphne, 

I'm wondering if you - (or anyone else out there !)- have any suggestions about this? - finding my lost Dropbox account, I mean

Best wishes

Sarah

[Daphne]

Apologies for the late reply here @sarah31!

It seems the link didn't work there, the events page for your account is here: www.dropbox.com/events

This will show the activity from the last 6 months within your account.

Let me know what you find there!

[sarah31]

Hi Daphne, thanks for getting back to me - I found the Events page, but sadly it only goes back to September 9th when I reloaded Dropbox. I think its to do with having to 'rename' the computer; I reckon it thinks I'm a new person, but I don't understand why my email and password don't recall the earlier computer. I've had Dropbox on several computers. 

[Jay]

Hi @sarah31, it does sound like the account is new, so has no files on it. Are you certain that the Dropbox account is the same as the one you've used on previous machines?

Do you have any of them still connected to the Dropbox app to check the email address?