My computer crashed and had to be reset to when I bought it. When I reloaded dropbox, it gave me a new account although I have the same email address and password. How can I find the old account with all my files on it?
I signed into Dropbox from my LastPass account, and it went to this new account.
My computer is now called ‘redpc’ – I don’t know what it was called previously, but I had to give it a new name when the computer was reset and started again ‘as new’. Dropbox seems to think I’ve only just joined it.
I’m not sure what you mean by my Events page. I’ve looked at the list which shows folder history and it only goes back to yesterday.
Hi Daphne, thanks for getting back to me - I found the Events page, but sadly it only goes back to September 9th when I reloaded Dropbox. I think its to do with having to 'rename' the computer; I reckon it thinks I'm a new person, but I don't understand why my email and password don't recall the earlier computer. I've had Dropbox on several computers.