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Re: Constant update notifications

Constant update notifications

MWulfe
Helpful | Level 5
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I am getting frequent notifications to update my Windows desktop Dropbox app, requesting permission to make changes to my system.  It doesn't matter whether I respond yes or no, nothing happens after that.  It just keeps happening over and over again.

1 Accepted Solution

Accepted Solutions

Mark
Super User II
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Sounds like the install is corrupt.

Can you try and advanced one?  https://help.dropbox.com/installs/advanced-reinstall 


 


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10 Replies 10

Mark
Super User II
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Have you tried manually updating?

www.dropbox.com/downloading

 


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MWulfe
Helpful | Level 5
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Yes, I have tried this, several times including just now, when I clicked on the link in your message.  Here's what happens.

I downloaded the install file (again), and executed it, responded "Yes" to the security question, and it started the install with the progress bar showing progress.  Then that dialog box disappears, then... nothing.

I have waited about 10 minutes while checking task manager for any activity, and it has remained unchanged:

Clipboard01.jpg

Mark
Super User II
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Sounds like the install is corrupt.

Can you try and advanced one?  https://help.dropbox.com/installs/advanced-reinstall 


 


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Daphne0809
New member | Level 2
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Hi!

If you check the configuration section of Dropbox desktop app, you can change your preferences regarding notifications. 

I don't know if you tried that, but I hope it works!

Regards. 

Jane
Dropbox Staff
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Hey MWulfe, I’d just like to follow-up on this matter & I hope you’re doing well today!

Have you been able to carry the steps Mark suggested above? Do you still experience the same behavior?

Please keep us updated here, in order to check the case together. Many thanks in advance!

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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MWulfe
Helpful | Level 5
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Manual update worked, thanks for your help!

Jane
Dropbox Staff
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Ah, that's great to hear & thanks for confirming!

Happy syncing ahead & I hope you have a lovely weekend MWulfe:slight_smile:

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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jfei
New member | Level 2
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Different user here, but I have the same problem with the update always popping up and nothing happening. When I tried to manually update then it says it failed because of "error 0x80004002." Please help.

Walter
Dropbox Staff
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Hi @jfei; welcome aboard and sorry to hear you're having issues with this as well.

As Mark mentions this error usually signifies a corrupt installation.

That being said and as I've discussed this extensively with some other users in the past, I'd suggest that you start from this discussion (cross-linking here for reference):

Let me know how it goes! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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