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Correcting Sync Issue Returns Error

Correcting Sync Issue Returns Error

Indigo1
Helpful | Level 5

I have a file which always appears with a red "x" instead of the green indication that it was synched successfully. I click on the Dropbox icon and the "fix" and it leads me to a fix for synching issues, which involves the "icacls" command (see attached).

When I run that command line, with "%Username%", my username "Jon", or "Administrator", the return is "Invalid parameter "Jon" or "Invalid parameter "Administrator". If I look at Local Groups and Users, both Jon and Administrator are listed.

Any idea what's wrong?

 

Dropbox ICACLS.JPG

1 Accepted Solution

Accepted Solutions

Re: Correcting Sync Issue Returns Error

Indigo1
Helpful | Level 5

Here is the solution: Sage Act! database uses a scheduler service to back up the SQL database. In order for it to do that so that Dropbox can access the file for sync, the scheduler service (services.msc>act! scheduler) must logon with a user account, not the "System" account as someone suggested. Once I changed it to logon with my own user account (which is also an administrator account), it works fine.

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3 Replies 3

Re: Correcting Sync Issue Returns Error

Mark
Super User II

Is your Dropbox folder located where its expected to be?


 


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Re: Correcting Sync Issue Returns Error

Indigo1
Helpful | Level 5

Yes, I had changed the location according to the instructions on the DB website, and I accounted for the change when I entered the path for the commands. It seems to have partially fixed the problem, but it seems that new backup files from a database program called Sage Act! get the red "x" when saved to my Dropbox folder...maybe Act! is setting some attribute to prevent the file from being copied...I'll explore that first.

Re: Correcting Sync Issue Returns Error

Indigo1
Helpful | Level 5

Here is the solution: Sage Act! database uses a scheduler service to back up the SQL database. In order for it to do that so that Dropbox can access the file for sync, the scheduler service (services.msc>act! scheduler) must logon with a user account, not the "System" account as someone suggested. Once I changed it to logon with my own user account (which is also an administrator account), it works fine.

View solution in original post

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