Coud'nt start dropbox

[Monis B.1]

I  the box it says.."Click the help button below"  but there is no help button???  It says I should contact dropbox with the following info for help:

bn.BUILD_KEY: Dropbox
bn.VERSION: 122.4.4867
bn.constants.WINDOWS_SHELL_EXT_VERSION: 48
bn.is_frozen: True
machine_id: 539867dc-c104-5e86-a26a-e020dcc9c326
pid: 1554
ppid: 1
uid: 504
user_info: pwd.struct_passwd(pw_name='MB1', pw_passwd='********', pw_uid=504, pw_gid=20, pw_gecos='Monis 2', pw_dir='/Users/MB1', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='MB1', pw_passwd='********', pw_uid=504, pw_gid=20, pw_gecos='Monis 2', pw_dir='/Users/MB1', pw_shell='/bin/zsh')
euid: 504
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=80
parent mode=0o40755 uid=0 gid=80
HOME: '/Users/MB1'
appdata: '/Users/MB1/.dropbox/instance1'
real_path='/Users/MB1/.dropbox/instance1'
mode=0o40700 uid=504 gid=20
parent mode=0o40755 uid=504 gid=20
dropbox_path: '/Users/MB1/Documents/Dropbox'
real_path='/Users/MB1/Documents/Dropbox'
mode=0o40755 uid=504 gid=20
parent mode=0o40705 uid=504 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=504 gid=20
parent mode=0o40755 uid=504 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/qb/zhm0_4bx7k7cgshl944_ff2h0000gr/T'
real_path='/private/var/folders/qb/zhm0_4bx7k7cgshl944_ff2h0000gr/T'
mode=0o40700 uid=504 gid=20
parent mode=0o40755 uid=504 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 807, in wrapper
File "dropbox/client/main.pyc", line 6300, in finish_dropbox_boot
File "dropbox/client/main.pyc", line 5835, in _init_components_for_account
File "dropbox/client/main.pyc", line 5763, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 275, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 216, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 146, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 223, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 597, in _init_new_engine_locked
File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 182, in __init__
File "extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing platform |>> Opening worker root directory |>> open syscall |>> Permission denied"

[Hannah]

Hi @Monis B.1, thanks for posting and happy Monday!

This looks like a permissions related error message. Can you please try a more advanced reinstall of the Dropbox application, to see if that helps?

Let me know how it goes.

[Monis B.1]

Hannah, I tried your instructions for re-installation but found many problems.

1.- how to check if the application is located in the correct location???

2.- When I tried to enter the second part to the terminal, it would fail and not accept it.

3.- when I tried to download Dropbox from your site it would fail???

What should I do?

MB

[Hannah]

Hey Monis, happy Friday!

You'll find the location of your Dropbox folder in the Sync tab in your Dropbox application preferences.

The second part might be failing, if your Dropbox folder is not in its default location, so you might need to edit the command a bit, as per the instructions.

Can you please try again and let me know if it worked this time?

Also, afterwards, try to download the application from this link.