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Could not start dropbox

Could not start dropbox

Weijian Huang
New member | Level 2

bn.BUILD_KEY: Dropbox
bn.VERSION: 131.4.3968
bn.constants.WINDOWS_SHELL_EXT_VERSION: 48
bn.is_frozen: True
machine_id: 0aee95af-f8a3-4e64-bfaa-eb9928ceba50
pid: 17960
cwd: 'C:\\Users\\ehuang\\AppData\\Local\\Dropbox\\Update\\1.3.503.1'
real_path='C:\\Users\\ehuang\\AppData\\Local\\Dropbox\\Update\\1.3.503.1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\ehuang\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\ehuang\\AppData\\Local\\Dropbox\\instance1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: 'C:\\Users\\ehuang\\Dropbox'
real_path='C:\\Users\\ehuang\\Dropbox'
mode=0o40555 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\131.4.3968\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\131.4.3968\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\ehuang\AppData\Local\Temp
TEMP: C:\Users\ehuang\AppData\Local\Temp
tempdir: 'C:\\Users\\ehuang\\AppData\\Local\\Temp'
real_path='C:\\Users\\ehuang\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "dropbox\client\authentication\register_host_helper.pyc", line 478, in _try_register_host
File "dropbox\client\authentication\register_host_helper.pyc", line 944, in handle_changed_host_secret
File "dropbox\sync_root\helpers.pyc", line 359, in destroy_root_from_config
AssertionError

1 Reply 1

Re: Could not start dropbox

Walter
Dropboxer

Hey @Weijian Huang, thanks for using Dropbox and welcome to our Community!

I'm assuming that you're getting this error when trying to startup our desktop application on your computer. 

Also, have you tried a clean, advanced reinstall yet?

If that doesn't help, you may want to give a go to our most recent beta version of the app. 

Keep me posted anyhow. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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