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Couldn't Start DropBox - Permission Error

Couldn't Start DropBox - Permission Error

jbenjesus
Explorer | Level 3

For the last week or two I have been getting an error from Dropbox.

 

Screenshot 2021-10-03 090855.png

 

Each time I've tried to uninstall and reinstall and it works, then after shutting off the PC and turning it on again, I get the same error.

 

What can I do to fix it?

 

I was told to contact Dropbox Support with the following information:

 

Couldn't Start DropBox - Permission Error

bn.BUILD_KEY: Dropbox
bn.VERSION: 133.3.4069
bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
bn.is_frozen: True
machine_id: 3371d11b-492b-4726-aca8-211908fb6eb9
pid: 18320
cwd: 'C:\\WINDOWS\\SysWOW64'
real_path='C:\\Windows\\SysWOW64'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\jbenj\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\jbenj\\AppData\\Local\\Dropbox\\instance1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: 'C:\\Users\\jbenj\\Dropbox'
real_path='C:\\Users\\jbenj\\Dropbox'
mode=0o40555 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\133.3.4069\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\133.3.4069\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\jbenj\AppData\Local\Temp
TEMP: C:\Users\jbenj\AppData\Local\Temp
tempdir: 'C:\\Users\\jbenj\\AppData\\Local\\Temp'
real_path='C:\\Users\\jbenj\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "dropbox\client\authentication\register_host_helper.pyc", line 478, in _try_register_host
File "dropbox\client\authentication\register_host_helper.pyc", line 944, in handle_changed_host_secret
File "dropbox\sync_root\helpers.pyc", line 358, in destroy_root_from_config
AssertionError

2 Replies 2

Re: Couldn't Start DropBox - Permission Error

Chris_J
Super User

Hello jbenjesus

Thanks for reaching out here in the Community.

 

It sounds like you need to do an Advanced installation of the Client.  Instructions will be in this Help Center Article:

https://help.dropbox.com/installs-integrations/desktop/advanced-reinstall 

Depending on what OS you are using, click on the OS, then it will show instructions.

 

Hopes this helps.  If it does, reply back here, if it doesn't reply back here and we will continue with other things to try.


-------------------------


if this works and it was a solution, please click on Accept as Solution.  Also clicking on Likes would be super.  Thanks!

Re: Couldn't Start DropBox - Permission Error

jbenjesus
Explorer | Level 3

I just finished doing the advanced reinstall. It took a while to find dropbox folders and dropboxupdate folders during regedit, but when finished that, I reinstalled it and I will keep an eye out for the next few days and then post this as a solution if I don't run into any more problems. Thanks for the post.

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