First off, I sent a support request for this issue on 1st April, to which "Wilson" said I'd get a response ASAP. It's been a week and no response, so I'm posting on here.
I just got a new MacBook Pro (High Sierra) and have successfully setup my work Dropbox account on one user. All working fine. Then I created another admin user, and tried to boot Dropbox so I could log into my personal Dropbox. On all my other Mac devices, I’ve had multiple Dropbox accounts running on different users. Always worked seamlessly.
When I tried to boot Dropbox from the personal user, it comes up with a “Couldn’t Start Dropbox” error (please see the error below).
I have followed the various forum responses (changing the permissions in the home directory etc), with no luck. I tried to reinstall Dropbox on the personal user, and it worked fine! Then when I logged out and back into my work user, the work user was giving that very same error. It seems as though Dropbox will only work on one user, which is frustrating, as this was never a problem before.
Please can you advise - I am absolutely tearing my hair out trying to fix this.
I am having the exact same problem. I just performed a clean OSX Mojave install on a Mac, and added our family Apple accounts. When I install the Dropbox app via one Admin account, the other admin account gets this "Couldn't start Dropbox." message. Did you get any answers from Support?
Looking forward to hearing back from you!
"Harry" from support emailed me and gave me instructions on how to delete and re-install the App. Unfortunately, he clearly did not try to understand the issue, as I've completely formatted the iMac and re-installed both the OS (Mojave) and Dropbox App (3 times!) to no avail. The problem just keeps showing up on whichever Mac Admin user does not initially install the App. Re-installing the App changes nothing, but moves the problem to the other user. At this point I cannot have multiple users on a single iMac using their own Dropbox accounts, so I will proceed to migrate out of Dropbox to a cloud storage option that actually works.
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