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Couldn't Start Dropbox - permissions error.

Couldn't Start Dropbox - permissions error.

mgw
New member | Level 2

 

I get this error msg on new MacBook pro. Just migrated over from iMac. I can see icon in tool bar, but Dropbox won't start. Help much appreciated.  Mitch

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 15.4.22
bn.DROPBOXEXT_VERSION: failed
bn.is_frozen: True
pid: 1427
ppid: 1
uid: 502
user_info: pwd.struct_passwd(pw_name='mitchwillcox', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Mitch Willcox', pw_dir='/Users/joycewillcox 1', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='mitchwillcox', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Mitch Willcox', pw_dir='/Users/joycewillcox 1', pw_shell='/bin/bash')
euid: 502
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'joycewillcox', '_xcsbuildagent', '_xcscredserver', 'mitchwillcox', 'mgjdw'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'joycewillcox', '_xcsbuildagent', '_xcscredserver', 'mitchwillcox', 'mgjdw'])
DYLD_LIBRARY_PATH: None
cwd: u'/Applications/Dropbox.app/Contents/Resources'
     real_path=u'/Applications/Dropbox.app/Contents/Resources'
               mode=040755    uid=502    gid=20
     parent    mode=040755    uid=502    gid=20
HOME: u'/Users/joycewillcox 1'
appdata: u'/Users/joycewillcox 1/.dropbox/instance1'
         real_path=u'/Users/joycewillcox 1/.dropbox/instance1'
                   mode=040700    uid=502    gid=501
         parent    mode=040700    uid=502    gid=501
dropbox_path: u'/Users/joycewillcox/Dropbox'
              real_path=u'/Users/joycewillcox/Dropbox'
                        not found
              parent    mode=040755    uid=503    gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/python'
                real_path='/Applications/Dropbox.app/Contents/MacOS/python'
                          mode=0100755    uid=502    gid=20
                parent    mode=040755    uid=502    gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/lib/python2.7/site-packages.zip/dropbox/client/ui/common/boot_error.pyo'
                real_path='/Applications/Dropbox.app/Contents/Resources/lib/python2.7/site-packages.zip/dropbox/client/ui/common/boot_error.pyo'
                          not found
                parent    not found
tempdir: u'/var/folders/cb/xw0pg6055sd043ss1jpq7s2r0000gp/T'
         real_path=u'/private/var/folders/cb/xw0pg6055sd043ss1jpq7s2r0000gp/T'
                   mode=040700    uid=502    gid=20
         parent    mode=040755    uid=502    gid=20
Traceback (most recent call last):
  File "dropbox/client/main.pyo", line 542, in wrapper
  File "dropbox/client/main.pyo", line 4531, in finish_dropbox_boot
  File "dropbox/client/main.pyo", line 4420, in _init_components_for_account
  File "dropbox/client/main.pyo", line 4738, in finish_sync_engine_setup_for_account
  File "dropbox/sync_engine_adapter/adapter.pyo", line 1209, in mount_dropbox_folder
  File "dropbox/_sync_engine_packages/stable/sync_engine.pyo", line 654, in mount_dropbox_folder
  File "dropbox/_sync_engine_packages/stable/block_cache.pyo", line 45, in __init__
  File "dropbox/_sync_engine_packages/stable/block_cache.pyo", line 55, in _compute_max_size
  File "dropbox/_sync_engine_packages/stable/file_system/util.pyo", line 90, in wrapped
  File "contextlib.pyo", line 35, in __exit__
  File "dropbox/shared/error_util.pyo", line 48, in convert_error
  File "dropbox/shared/error_util.pyo", line 35, in convert_error
  File "dropbox/_sync_engine_packages/stable/file_system/util.pyo", line 90, in wrapped
  File "dropbox/_sync_engine_packages/stable/file_system/pythonos.pyo", line 128, in get_disk_space_info
FileNotFoundError: [Errno 2] No such file or directory: '/Users/joycewillcox/Dropbox/.dropbox.cache/prefetch_cache'

c4cdbd92d697a7a9615ca10334181ea5

5 Replies 5

Re: Couldn't Start Dropbox - permissions error.

Jane
Dropboxer

Hi there mgw

 

It appears that a specialist of our team will need to look into that as a follow up on this issue, since there are especific troubleshooting steps that need to be followed. 

 

It would be advisable that you write in to us at dropbox.com/support. Can you please do this and give me with the ticket number or reply to this post in order to proceed with that?

 

Looking forward to your reply! Thank you!

 

Kind Regards,
JaneA

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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Re: Couldn't Start Dropbox - permissions error.

spike1911
New member | Level 2

Just wanted to let you now - the previous version 15.4.22 works like a charm again on my Snow Leopard iMac 😉
I assume the updates messes up!?

Re: Couldn't Start Dropbox - permissions error.

Didier C.
Collaborator | Level 9

Yes, it does, and since we can't turn auto-updater off, we're essentially screwed...

Re: Couldn't Start Dropbox - permissions error.

spike1911
New member | Level 2

Nope - you can lock the Dropbox app in your Applications directory - seems to block the updater 😉

Re: Couldn't Start Dropbox - permissions error.

Didier C.
Collaborator | Level 9
Yeah, I could do that, but for an app that loads on startup, in the background, it's not an ideal solution. Right now, I've resorted to saving my Dropbox folder in Google Drive (I know, I know...), so that it'll sync with the rest of the content there. I'll just have to sync both folders every once in a while, via Terminal if I have to.
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    Didier C. Collaborator | Level 9
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    spike1911 New member | Level 2
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