Couldn't Start Dropbox

[UK2020]

bn.BUILD_KEY: Dropbox
bn.VERSION: 98.4.158
bn.constants.WINDOWS_SHELL_EXT_VERSION: 37
bn.is_frozen: True
machine_id: 7a568828-8d83-4587-aae8-2e81e66df7a9
pid: 16588
cwd: 'C:\\Program Files (x86)\\Dropbox\\Update\\1.3.295.1'
real_path='C:\\Program Files (x86)\\Dropbox\\Update\\1.3.295.1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\info\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\info\\AppData\\Local\\Dropbox\\instance1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: 'C:\\Users\\info\\Dropbox'
real_path='C:\\Users\\info\\Dropbox'
mode=0o40555 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\98.4.158\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\98.4.158\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\info\AppData\Local\Temp
TEMP: C:\Users\info\AppData\Local\Temp
tempdir: 'C:\\Users\\Public\\Documents\\Wondershare\\CreatorTemp'
real_path='C:\\Users\\Public\\Documents\\Wondershare\\CreatorTemp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "dropbox\client\main.pyc", line 801, in wrapper
File "dropbox\client\main.pyc", line 6601, in finish_dropbox_boot
File "dropbox\client\main.pyc", line 6043, in _init_components_for_account
File "dropbox\client\main.pyc", line 5994, in create_sync_engine
File "dropbox\sync_engine_boundary\factory.pyc", line 188, in make_sync_engine
dropbox.sync_engine_boundary.exceptions.IncompleteMigrationException: C:\Users\info\Dropbox\.dropbox-relocate3640a06ba127

[UK2020]

Dropbox error

"This is usually because of a permission error"....

Was trialling dropbox business, realised it wasn't what I needed, and that I just needed to upgrade my personal account.  Now I cannot access my personal dropbox on my laptop.

I have tried so many things... I hope someone can help.

[Lusil]

Hi there @UK2020, thanks for reaching out to us. 

As a first step, could you have a look at this article to see if any of the suggested tips do the trick for you?

If not, could you send me the full error log that you're getting, so that I have a better understanding of the issue?

Keep me posted, cheers!

[UK2020]

Hi, link provides this info:
bn.BUILD_KEY: Dropbox
bn.VERSION: 98.4.158
bn.constants.WINDOWS_SHELL_EXT_VERSION: 37
bn.is_frozen: True
machine_id: 7a568828-8d83-4587-aae8-2e81e66df7a9
pid: 16588
cwd: 'C:\\Program Files (x86)\\Dropbox\\Update\\1.3.295.1'
real_path='C:\\Program Files (x86)\\Dropbox\\Update\\1.3.295.1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\info\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\info\\AppData\\Local\\Dropbox\\instance1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: 'C:\\Users\\info\\Dropbox'
real_path='C:\\Users\\info\\Dropbox'
mode=0o40555 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\98.4.158\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\98.4.158\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\info\AppData\Local\Temp
TEMP: C:\Users\info\AppData\Local\Temp
tempdir: 'C:\\Users\\Public\\Documents\\Wondershare\\CreatorTemp'
real_path='C:\\Users\\Public\\Documents\\Wondershare\\CreatorTemp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "dropbox\client\main.pyc", line 801, in wrapper
File "dropbox\client\main.pyc", line 6601, in finish_dropbox_boot
File "dropbox\client\main.pyc", line 6043, in _init_components_for_account
File "dropbox\client\main.pyc", line 5994, in create_sync_engine
File "dropbox\sync_engine_boundary\factory.pyc", line 188, in make_sync_engine
dropbox.sync_engine_boundary.exceptions.IncompleteMigrationException: C:\Users\info\Dropbox\.dropbox-relocate3640a06ba127

[Lusil]

Thanks for your swift reply, @UK2020. 

Could you try a simple reinstall of the desktop app by following the steps below:

• Make sure that you save and quit all programs that access files in the Dropbox folder. 
• Stop the Dropbox desktop app from running (if it is).
• Uninstall Dropbox.
• Reboot your computer to make sure the uninstall is complete.
• Download and install the newest version of the desktop app.

Let me know how it goes, cheers!

[UK2020]

Hi Lusil,
I have tried a simple reinstall several times with no success. Any other options?

[Lusil]

Thanks for confirming that for me, @UK2020. 

Did you also try an advanced reinstall? Maybe that will do the trick. 

[UK2020]

Hi
Also did advanced reinstall...
I cannot rename or delete the Dropbox folder on my c: drive because it 'is open" or "in use". I have closed all files, folders on any devices where Dropbox may have been accessed.
If a folder is shared with someone, and they have a file open would this cause this error message?

[UK2020]

Also, I can open on other devices, just not on this one. I thought it was to do with number of devices, but I made sure I had less than 3

[Lusil]

Thanks for getting back to me, @UK2020. 

Have you made sure that there aren't any tasks running that are related to the Dropbox desktop app from your Task Manager?

If you find any, could you end their process and try again?