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Couldn't start Dropbox Permissions error

Couldn't start Dropbox Permissions error

Tudordropper
Explorer | Level 3

I too am getting the error.

 

The content of the temp file is as follows:

bn.BUILD_KEY: Dropbox

bn.VERSION: 17.3.25

bn.DROPBOXEXT_VERSION: 8.0

bn.is_frozen: True

pid: 6296

cwd: u'C:\\Users\\****\\AppData\\Roaming\\Dropbox\\bin'

     real_path=u'C:\\Users\\****\\AppData\\Roaming\\Dropbox\\bin'

           mode=040777 uid=0   gid=0

     parent         mode=040777 uid=0   gid=0

HOME: None

appdata: u'C:\\Users\\****\\AppData\\Local\\Dropbox\\instance1'

         real_path=u'C:\\Users\\****\\AppData\\Local\\Dropbox\\instance1'

                        mode=040777 uid=0   gid=0

         parent     mode=040777 uid=0   gid=0

dropbox_path: u'C:\\Users\\****\\Dropbox'

              real_path=u'C:\\Users\\****\\Dropbox'

                        mode=040555 uid=0   gid=0

              parent            mode=040777 uid=0   gid=0

sys_executable: 'C:\\Users\\****\\AppData\\Roaming\\Dropbox\\bin\\Dropbox.exe'

                real_path='C:\\Users\\****\\AppData\\Roaming\\Dropbox\\bin\\Dropbox.exe'

                        mode=0100777           uid=0   gid=0

                parent          mode=040777 uid=0   gid=0

trace.__file__: 'C:\\Users\\****\\AppData\\Roaming\\Dropbox\\bin\\Dropbox.exe\\dropbox\\client\\ui\\common\\boot_error.pyo'

                real_path='C:\\Users\\****\\AppData\\Roaming\\Dropbox\\bin\\Dropbox.exe\\dropbox\\client\\ui\\common\\boot_error.pyo'

                        not found

                parent          not found

TMP: C:\Users\****\AppData\Local\Temp

TEMP: C:\Users\****\AppData\Local\Temp

tempdir: u'c:\\users\\****\\appdata\\local\\temp'

         real_path=u'c:\\users\\****\\appdata\\local\\temp'

                        mode=040777 uid=0   gid=0

         parent     mode=040777 uid=0   gid=0

Traceback (most recent call last):

  File "dropbox\client\main.pyo", line 5615, in main_startup

  File "dropbox\client\main.pyo", line 2346, in run

  File "dropbox\client\ui\qt\__init__.pyo", line 482, in mainloop

  File "dropbox\client\ui\server_views\qt\qml.pyo", line 14, in <module>

  File "PyQt5\QtQml.pyo", line 12, in <module>

  File "PyQt5\QtQml.pyo", line 10, in __load

ImportError: DLL load failed: %1 is not a valid Win32 application.

 

How do I resolve this???

5 Replies 5

Re: Couldn't start Dropbox Permissions error

Sanchez
Dropboxer

Hi there, 

 

Thanks for posting in our forum. 

 

Can you please write us at http://bit.ly/1K3sAVW so that our support team can investigate and assist? 

 

Please include the full error message along with any other details you think may be helpful and relevant in troubleshooting this issue. 

 

Thanks! 


Sanchez
Community Moderator @ Dropbox
dropbox.com/support


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Re: Couldn't start Dropbox Permissions error

Tudordropper
Explorer | Level 3
I tried to uninstall without success. I then simply installed a new version of Dropbox and the error message has gone

TD

Re: Couldn't start Dropbox Permissions error

Didier C.
Collaborator | Level 9

Hi,

 

Since there seems to be a lot of us in the same boat with this here issue, can you tell us if you've released a newer build after 16.4.29, one that would work with Snow Leopard (especially the 32-bit version)?

 

Also, is Dropbox about to drop support for 32-bit OS X, or was this just a case of bad build?

Re: Couldn't start Dropbox Permissions error

van
Helpful | Level 6

Just received this from Dropbox Tech Support. Haven't tried it yet, but thought I'd share it in case it can be of use to you.


Re: Ticket #5217322: DB: Can't start up Dropbox on one of my computers (my iMac)
Luke, Dec 21, 11:41 AM PST:


"Hi, The development team has released a new beta version of the Dropbox desktop application that may resolve the issue you are experiencing. If you would like, you can download this version of the Dropbox desktop application from the following link: https://www.dropboxforum.com/t5/Desktop-client-builds/Beta-Build-17-3-28/m-p/199007#M3559. If this resolves the issue, you should be able to continue using this version as it will update automatically to the next available build going forward. Please let me know if the issue persists after installing this version. Thank you.
Regards, Luke

Re: Couldn't start Dropbox Permissions error

solas68
New member | Level 2
Works for me on 32bit Mac running OS X 10.6.8
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    solas68 New member | Level 2
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    van Helpful | Level 6
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    Didier C. Collaborator | Level 9
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