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Couldn't start Dropbox. Permissions.

ricardoortizpr New member | Level 2
New member | Level 2

The following error appears:

"Couldn't start Dropbox.

This is usually because of a permissions error. Storing your home folder on a network share can also cause an error."

Then provides a link to the following information for support:

bn.BUILD_KEY: Dropbox
bn.VERSION: 84.4.170
bn.DROPBOXEXT_VERSION: 27.0
bn.is_frozen: True
machine_id: 99e54521-8bb9-497c-845c-536c012d97de
pid: 9076
cwd: 'C:\\WINDOWS\\SysWOW64'
real_path='C:\\WINDOWS\\SysWOW64'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\Ricardo\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\Ricardo\\AppData\\Local\\Dropbox\\instance1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: 'C:\\Users\\Ricardo\\Dropbox'
real_path='C:\\Users\\Ricardo\\Dropbox'
mode=0o40555 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\84.4.170\\python-packages-37.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\84.4.170\\python-packages-37.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\Ricardo\AppData\Local\Temp
TEMP: C:\Users\Ricardo\AppData\Local\Temp
tempdir: 'C:\\Users\\Ricardo\\AppData\\Local\\Temp'
real_path='C:\\Users\\Ricardo\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "dropbox\client\main.pyc", line 805, in wrapper
File "dropbox\client\main.pyc", line 6665, in finish_dropbox_boot
File "dropbox\client\main.pyc", line 6131, in _init_components_for_account
File "dropbox\sync_engine_boundary\factory.pyc", line 348, in make_sync_engine
File "dropbox\sync_engine\nucleus\classic_client\sync_engine.pyc", line 406, in __init__
File "dropbox\sync_engine\nucleus\classic_client\thin_adapter\in_proc.pyc", line 215, in __init__
File "dropbox\sync_engine\nucleus\classic_client\thin_adapter\in_proc.pyc", line 625, in _init_new_engine_locked
File "dropbox\sync_engine\nucleus\thin_client\client.pyc", line 135, in __init__
File "nucleus_python.pyx", line 85, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: Initializing engine |>> Cleaning up old database |>> The process cannot access the file because it is being used by another process. (os error 32)

1 Accepted Solution

Accepted Solutions

Re: Couldn't start Dropbox. Permissions.

Dropboxer
Dropboxer

Thanks for creating this thread @ricardoortizpr. Welcome to the Community. 

Please try an advanced reinstall. Steps can be found here. 

This should solve it.

Ping me if you need more help. Cheers!


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

1 Reply 1

Re: Couldn't start Dropbox. Permissions.

Dropboxer
Dropboxer

Thanks for creating this thread @ricardoortizpr. Welcome to the Community. 

Please try an advanced reinstall. Steps can be found here. 

This should solve it.

Ping me if you need more help. Cheers!


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

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