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Couldn't start Dropbox [Windows] - Error: Filesystem \"wsl\" not supported!

Couldn't start Dropbox [Windows] - Error: Filesystem \"wsl\" not supported!

brembou
Explorer | Level 4

Hello everyone,

I need help with this error. I tried all but the error is still displayed.

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 110.4.458
bn.constants.WINDOWS_SHELL_EXT_VERSION: 46
bn.is_frozen: True
machine_id: 413443c6-40ed-4fa0-9a49-f0c7e9cdf99a
pid: 13712
cwd: 'C:\\Program Files (x86)\\Dropbox\\Client'
real_path='C:\\Program Files (x86)\\Dropbox\\Client'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\Brembou\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\Brembou\\AppData\\Local\\Dropbox\\instance1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: 'C:\\Users\\Brembou\\Dropbox'
real_path='C:\\Users\\Brembou\\Dropbox'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\110.4.458\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\110.4.458\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\Brembou\AppData\Local\Temp
TEMP: C:\Users\Brembou\AppData\Local\Temp
tempdir: 'C:\\Users\\Brembou\\AppData\\Local\\Temp'
real_path='C:\\Users\\Brembou\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "dropbox\client\main.pyc", line 808, in wrapper
File "dropbox\client\main.pyc", line 6557, in finish_dropbox_boot
File "dropbox\client\main.pyc", line 6037, in _init_components_for_account
File "dropbox\client\main.pyc", line 5987, in create_sync_engine
File "dropbox\sync_engine_boundary\factory.pyc", line 261, in make_sync_engine
File "dropbox\sync_engine\nucleus\classic_client\sync_engine.pyc", line 333, in __init__
File "dropbox\sync_engine\nucleus\classic_client\modern_client\modern_client.pyc", line 165, in __init__
File "dropbox\sync_engine\nucleus\classic_client\modern_client\base.pyc", line 155, in __init__
File "dropbox\sync_engine\nucleus\classic_client\thin_adapter\in_proc.pyc", line 228, in __init__
File "dropbox\sync_engine\nucleus\classic_client\thin_adapter\in_proc.pyc", line 631, in _init_new_engine_locked
File "dropbox\sync_engine\nucleus\thin_client\client.pyc", line 218, in __init__
File "extensions\nucleus\nucleus_python.pyx", line 88, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing platform |>> Testing filesystem support |>> Filesystem \"wsl\" not supported! See dropbox.com/help/3 "

5 Replies 5

Re: Couldn't start Dropbox [Windows] - Error: Filesystem \"wsl\" not supported!

Jay
Dropboxer

Hi @brembou, thanks for posting today!

 

Have you installed the Linux subsystem for Windows on your device? What version of Windows are you running on your machine?

 

This will help me assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Couldn't start Dropbox [Windows] - Error: Filesystem \"wsl\" not supported!

brembou
Explorer | Level 4

Hi @Jay @,

yes, I have installed the Ubuntu subsystem.

The windows version is:

  • Windows 10 Pro
  • Version: 2004
  • Build: 19041.630

Re: Couldn't start Dropbox [Windows] - Error: Filesystem \"wsl\" not supported!

Jay
Dropboxer

Thanks for the info, @brembou, would it be possible to contact you at the email associated with your forum profile to assist further? 


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Couldn't start Dropbox [Windows] - Error: Filesystem \"wsl\" not supported!

brembou
Explorer | Level 4

@Jay Yes, sure.

Re: Couldn't start Dropbox [Windows] - Error: Filesystem \"wsl\" not supported!

Jay
Dropboxer

Thanks for the reply, I've sent you an email. Please could you reply when you get a chance!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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