cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Update: Find information on Dropbox support during COVID-19 here
Close
cancel
Showing results for 
Search instead for 
Did you mean: 

Couldn't start Dropbox, all files inside Dropbox folder have vanished

bounty
Explorer | Level 3

Just restarted my Mac after a crash and my Dropbox folder is empty and I get this message:

Screen Shot 2019-12-16 at 22.10.06.png

I've tried re-installing the latest version and this doesn't work either. However, looking at the space taken up on the Hard Disk, the files are probably still there (somewhere?).

Please help!

This is the dump file:

bn.BUILD_KEY: Dropbox
bn.VERSION: 86.4.146
bn.DROPBOXEXT_VERSION: failed
bn.is_frozen: True
machine_id: 4fc172b2-c38e-5c87-b185-65b5244272a6
pid: 1278
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='richard', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Richard', pw_dir='/Users/richard', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='richard', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Richard', pw_dir='/Users/richard', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'pcl', 'blueprint', 'martynbutcher', 'hannah'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'pcl', 'blueprint', 'martynbutcher', 'hannah'])
DYLD_LIBRARY_PATH: None
cwd: '/'
     real_path='/'
            mode=0o40755 uid=0 gid=0
     parent mode=0o40755 uid=0 gid=0
HOME: '/Users/richard'
appdata: '/Users/richard/.dropbox/instance1'
         real_path='/Users/richard/.dropbox/instance1'
                mode=0o40700 uid=501 gid=20
         parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Users/richard/Dropbox'
              real_path='/Users/richard/Dropbox'
                    mode=0o40700 uid=501 gid=20
              parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                      mode=0o100755 uid=501 gid=20
                parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-resources/python-packages-37.zip/dropbox/client/ui/common/boot_error.pyc'
                real_path='/Applications/Dropbox.app/Contents/Resources/python-resources/python-packages-37.zip/dropbox/client/ui/common/boot_error.pyc'
                      not found
                parent not found
tempdir: '/var/folders/cv/ry6tptsx6rd60cwx4pw5w0g00000gn/T'
         real_path='/private/var/folders/cv/ry6tptsx6rd60cwx4pw5w0g00000gn/T'
                mode=0o40755 uid=501 gid=20
         parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
  File "dropbox/client/main.pyc", line 7880, in main_startup
  File "dropbox/client/main.pyc", line 3412, in run
  File "dropbox/client/main.pyc", line 2989, in _setup_metrics_factory
  File "os.pyc", line 221, in makedirs
FileNotFoundError: [Errno 2] No such file or directory: '/Users/richard/.dropbox/metrics'
1 Reply 1

Re: Couldn't start Dropbox, all files inside Dropbox folder have vanished

Dropboxer
Dropboxer

Hi there @bounty, thanks for reaching out to us! 

Could you also try an advanced reinstall? Maybe that will do the trick. 

Let me know how it goes!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?