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Couldn't start Dropbox error

Couldn't start Dropbox error

mloiselle
New member | Level 2

Hello! 

I got this error message is there anybody can help me?

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 40.4.46
bn.DROPBOXEXT_VERSION: failed
bn.is_frozen: True
machine_id: failed
pid: 1141
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='PixelArt', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='PixelArt Communication', pw_dir='/Users/PixelArt', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='PixelArt', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='PixelArt Communication', pw_dir='/Users/PixelArt', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'PixelArt', 'test', '_fpsd'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'PixelArt', 'test', '_fpsd'])
DYLD_LIBRARY_PATH: None
cwd: u'/'
real_path='/'
mode=040755 uid=0 gid=0
parent mode=040755 uid=0 gid=0
HOME: u'/Users/PixelArt'
appdata: u'/Users/PixelArt/.dropbox/instance4'
real_path=u'/Users/PixelArt/.dropbox/instance4'
mode=040700 uid=501 gid=20
parent mode=040700 uid=501 gid=20
dropbox_path: u'/Volumes/TRAVAIL Dropbox Passeport Rouge/DROP BOX/Dropbox'
real_path=u'/Volumes/TRAVAIL Dropbox Passeport Rouge/DROP BOX/Dropbox'
not found
parent not found
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0100755 uid=501 gid=20
parent mode=040755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-resources/python-packages-27.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-resources/python-packages-27.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: u'/var/folders/vq/r_5zjhds3b3_d9bpc9gzn7k40000gn/T'
real_path=u'/private/var/folders/vq/r_5zjhds3b3_d9bpc9gzn7k40000gn/T'
mode=040700 uid=501 gid=20
parent mode=040755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 717, in wrapper
File "dropbox/client/main.pyc", line 5213, in finish_dropbox_boot
File "dropbox/client/main.pyc", line 5387, in on_fresh_link
File "dropbox/client/main.pyc", line 5415, in create_dropbox_folder
File "dropbox/client/main.pyc", line 1067, in safe_makedirs
File "os.pyc", line 150, in makedirs
File "os.pyc", line 150, in makedirs
File "os.pyc", line 157, in makedirs
OSError: [Errno 13] Permission denied: '/Volumes/TRAVAIL Dropbox Passeport Rouge'

 

1 Accepted Solution

Accepted Solutions

Re: Couldn't start Dropbox error

Rich
Super User II

mloiselle wrote:

I have change my home folder location, because it's a new hard drive.


You'll need to perform a full uninstall/reinstall of Dropbox. Follow the steps listed on this post:

 

View solution in original post

5 Replies 5

Re: Couldn't start Dropbox error

Rich
Super User II

You have a permissions problem. Have you changed your computer username or home folder location recently?

Re: Couldn't start Dropbox error

mloiselle
New member | Level 2

Well My hard drive died so I have to put another one.

I try to remove the installation and start again and still doesn't work.

 

Here the message I got :

 

this is usually because of a permissions error. Storing your home folder on a network share can also cause an error

 

 

Re: Couldn't start Dropbox error

mloiselle
New member | Level 2

oup by the way yes I have change my home folder location, because it's a new hard drive.

Re: Couldn't start Dropbox error

Rich
Super User II

mloiselle wrote:

I have change my home folder location, because it's a new hard drive.


You'll need to perform a full uninstall/reinstall of Dropbox. Follow the steps listed on this post:

 

Re: Couldn't start Dropbox error

mloiselle
New member | Level 2

YESSS IT'S worked ! 

Thank you 🙂

 

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    mloiselle New member | Level 2
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    Rich Super User II
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