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Couldn't start Dropbox > user permission error

Couldn't start Dropbox > user permission error

amydoerr
Explorer | Level 3

I cannot open dropbox to use smart sync. I've reinstalled and keep getting these messages. Someone please help!Screen Shot 2020-11-10 at 9.29.23 AM.pngScreen Shot 2020-11-10 at 9.27.41 AM.pngScreen Shot 2020-11-10 at 8.58.35 AM.png

3 Replies 3

Re: Couldn't start Dropbox > user permission error

Jay
Dropboxer

Hi @amydoerr, thanks for messaging the Community!

 

Could you try these steps to see if this helps?

  • Click on the Apple icon in the top left hand corner of your screen.
  • Select "System Preferences..."
  • Then "Security & Privacy"
  • Select the Privacy tab
  • Select "Files and Folders"
  • Under Dropbox ensure all folders are checked.
  • To make changes you will need to click on the lock icon and enter your Mac OS password.

If the issue persists after this, please feel free to reach back out.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Couldn't start Dropbox > user permission error

Здравко
Super Collaborator | Level 20

Hi @amydoerr,

Can you post the result from:

ls -l ~ | grep Dropbox

🤔

Re: Couldn't start Dropbox > user permission error

amydoerr
Explorer | Level 3

I had to delete my Dropbox and do an advanced install on Dropbox to start. I then had to update the permissions of my user folder (user folder>right click "get info">highlight permission under "sharing & permissions">click the gear icon>add (me) as owner>gear icon>"apply to enclosed items".  I then updated my permissions in Settings under Accessibility. It took nearly half the day between help desk and my own research to get it to finally work after nearly a year of trying. 

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