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Couldn't start Dropbox

Couldn't start Dropbox

Robert38
New member | Level 2

I recently installed Monterey on my MacBook Pro 16" Intel  2.3 GHz 8-Core Intel Core i9. I am getting a message "COULDN'T START DROPBOX". I tried a standard reinstall but that did not work.

Here is the message.  Please help...

bn.BUILD_KEY: Dropbox
bn.VERSION: 134.4.4115
bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
bn.is_frozen: True
machine_id: eadd2125-738f-5a2a-9337-2396b100fb8a
pid: 1246
ppid: 1
uid: 503
user_info: pwd.struct_passwd(pw_name='Robert', pw_passwd='********', pw_uid=503, pw_gid=20, pw_gecos='Robert Glickman', pw_dir='/Users/Robert', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='Robert', pw_passwd='********', pw_uid=503, pw_gid=20, pw_gecos='Robert Glickman', pw_dir='/Users/Robert', pw_shell='/bin/bash')
euid: 503
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'test', 'Robert', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'test', 'Robert', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
     real_path='/'
            mode=0o40755 uid=0 gid=0
     parent mode=0o40755 uid=0 gid=0
HOME: '/Users/Robert'
appdata: '/Users/Robert/.dropbox/instance1'
         real_path='/Users/Robert/.dropbox/instance1'
                mode=0o40700 uid=503 gid=20
         parent mode=0o40700 uid=503 gid=20
dropbox_path: '/Users/Robert/Dropbox'
              real_path='/Users/Robert/Dropbox'
                    mode=0o40700 uid=503 gid=20
              parent mode=0o40755 uid=503 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                      mode=0o100755 uid=503 gid=20
                parent mode=0o40755 uid=503 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                      not found
                parent not found
tempdir: '/var/folders/0y/c92y5s_d61s8150tsq6k5gc40000gq/T'
         real_path='/private/var/folders/0y/c92y5s_d61s8150tsq6k5gc40000gq/T'
                mode=0o40700 uid=503 gid=20
         parent mode=0o40755 uid=503 gid=20
Traceback (most recent call last):
  File "dropbox/client/main.pyc", line 816, in wrapper
  File "dropbox/client/main.pyc", line 6537, in finish_dropbox_boot
  File "dropbox/client/message_queue.pyc", line 313, in _wrapped
  File "dropbox/client/main.pyc", line 6070, in _init_components_for_account
  File "dropbox/client/main.pyc", line 5994, in create_sync_engine
  File "dropbox/sync_engine_boundary/factory.pyc", line 226, in make_sync_engine
  File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 278, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 245, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 152, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 209, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 520, in _init_new_engine_locked
  File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 188, in __init__
  File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> fchflags syscall: _set_hidden |>> Permission denied"

 

1 Reply 1

Re: Couldn't start Dropbox

Hannah
Dropboxer
Hey @Robert38, thanks for joining our Community!

Can you please tried a more advanced reinstall of the Dropbox application, to see if that helps?

Keep me posted.

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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