Couldn't start Dropbox

[hassyhassy]

Hello

I have a problem relink on my Mac.

I have two Mac. 

I unlinked application with Mac1 at once by Mac2.

Later, I tried to relink application with Mac1 but I failed to link.

I tried to recover.

At once uninstall the application, and then reinstall application, but failure happened again.

I appreciate it if you give me any advice how can I recover this situation.

bn.BUILD_KEY: Dropbox
bn.VERSION: 135.4.4221
bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
bn.is_frozen: True
machine_id: 5f2ef849-1936-54e9-9686-1477301989c7
pid: 13092
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='hassymac2015', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Hashimoto Ichiro', pw_dir='/Users/hassymac2015', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='hassymac2015', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Hashimoto Ichiro', pw_dir='/Users/hassymac2015', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged', '_serialnumberd'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged', '_serialnumberd'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/hassymac2015'
appdata: '/Users/hassymac2015/.dropbox/instance1'
real_path='/Users/hassymac2015/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Users/hassymac2015/Dropbox'
real_path='/Users/hassymac2015/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/b3/qb2jx9f50bq3d41nh7jrvpy40000gn/T'
real_path='/private/var/folders/b3/qb2jx9f50bq3d41nh7jrvpy40000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/authentication/register_host_helper.pyc", line 478, in _try_register_host
File "dropbox/client/authentication/register_host_helper.pyc", line 944, in handle_changed_host_secret
File "dropbox/sync_root/helpers.pyc", line 354, in destroy_root_from_config
AssertionError

[Здравко · Accepted solution]

Hi @hassyhassy,

Execute following command in terminal:

rm -rf ~/.dropbox

Now, try relink again. 😉

Hope this helps.

[hassyhassy]

Really appreciate!

It has resolved.

Thank you so much!!

[redpines]

I recently upgraded to a new machine with Ventura. Dropbox had issues afterward, telling me it was corrupt, syncing was stuck, telling me it had 30GB to sync, etc. I uninstalled and reinstalled with the version available.

Now when I try to run the app I get this message:

The error is:

bn.BUILD_KEY: Dropbox
bn.VERSION: 161.4.4923
bn.constants.WINDOWS_SHELL_EXT_VERSION: 56
bn.is_frozen: True
machine_id: 5ead1369-e580-58dd-bf85-baa60b00fcea
pid: 1978
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='keith', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='keith', pw_dir='/Users/keith', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='keith', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='keith', pw_dir='/Users/keith', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_serialnumberd'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_serialnumberd'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/keith'
appdata: '/Users/keith/.dropbox/instance1'
real_path='/Users/keith/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Users/keith/Library/CloudStorage/Dropbox'
real_path='/Users/keith/Library/CloudStorage/Dropbox'
not found
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/yk/45fttxcs1lxb2c3l36s0x_100000gn/T'
real_path='/private/var/folders/yk/45fttxcs1lxb2c3l36s0x_100000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 5160, in _setup_root_for_account
File "dropbox/sync_root/helpers.pyc", line 420, in get_root_for_account
File "dropbox/foundation/futures/basic.pyc", line 853, in result
File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 121, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/d298565b-3af3-466a-b4a4-ee6ba3f687d1‘." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/d298565b-3af3-466a-b4a4-ee6ba3f687d1‘.}

What happened here? I'm guessing this is a compatibility problem with Ventura?

Thanks for any help

[Здравко]

Hi @redpines,

Try fix mentioned here.

Hope this helps.

[redpines]

The fix recommended is:

Execute following command in terminal:

rm -rf ~/.dropbox

Before I go running commands I dont understand, can someone please explain what it does and why its appropriate? Thanks

[daveelliottboston]

This helped me as well.  THANK YOU !