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Hi, after the installation, I got the error message of couldn't start dropbox. The error text is attached below. Any help is appreciated. Thanks!
bn.BUILD_KEY: Dropboxbn.VERSION: 79.4.143bn.DROPBOXEXT_VERSION: 27.0bn.is_frozen: Truemachine_id: f09bc4e6-4abf-449f-9797-16e4fe6d5e6apid: 20720cwd: 'C:\\Program Files (x86)\\Dropbox\\Update\\126.96.36.199'real_path='C:\\Program Files (x86)\\Dropbox\\Update\\188.8.131.52'mode=0o40777 uid=0 gid=0parent mode=0o40777 uid=0 gid=0HOME: Noneappdata: 'C:\\Users\\mingr\\AppData\\Local\\Dropbox\\instance1'real_path='C:\\Users\\mingr\\AppData\\Local\\Dropbox\\instance1'mode=0o40777 uid=0 gid=0parent mode=0o40777 uid=0 gid=0dropbox_path: 'C:\\Users\\mingr\\Dropbox'real_path='C:\\Users\\mingr\\Dropbox'not foundparent mode=0o40777 uid=0 gid=0sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'mode=0o100777 uid=0 gid=0parent mode=0o40777 uid=0 gid=0trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\79.4.143\\python-packages-37.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'real_path='C:\\Program Files (x86)\\Dropbox\\Client\\79.4.143\\python-packages-37.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'not foundparent not foundTMP: C:\Users\mingr\AppData\Local\TempTEMP: C:\Users\mingr\AppData\Local\Temptempdir: 'C:\\Users\\mingr\\AppData\\Local\\Temp'real_path='C:\\Users\\mingr\\AppData\\Local\\Temp'mode=0o40777 uid=0 gid=0parent mode=0o40777 uid=0 gid=0Traceback (most recent call last):File "dropbox\client\main.pyc", line 7211, in main_startupFile "dropbox\client\main.pyc", line 3290, in runFile "ui\common\uikit.pyc", line 856, in create_ui_kitFile "dropbox\client\ui\qt\uikit.pyc", line 105, in <module>File "dropbox\client\ui\qt\tray_popup\tray_controller.pyc", line 93, in <module>File "dropbox\client\ui\qt\tray_popup\tray_popup.pyc", line 147, in <module>File "dropbox\client\ui\server_views\v2\qt\__init__.pyc", line 99, in <module>File "dropbox\client\ui\server_views\v2\qt\embeddable.pyc", line 36, in <module>File "dropbox\client\ui\server_views\v2\qt\web_engine.pyc", line 31, in <module>File "<_bootstrap_overrides>", line 153, in load_moduleImportError: DLL load failed: A dynamic link library (DLL) initialization routine failed.
Hi there @mxia, I'm sorry to hear you're having trouble with this!
From the error message that you're getting there, I'd suggest to try reinstalling the desktop app, while making sure to run the installation as an admin on the computer.
You can try this with the steps outlined here.
Let me know how it goes!
DaphneCommunity Moderator @ Dropboxdropbox.com/support
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Hi @Daphne , thanks for your quick reply. I've tried reinstalling dropbox as your instruction. However, the installer (v88.4.172) failed with the error message: "the installer encountered error 2".
v79.4.143 can be installed but will encounter the previous error.
Thanks for getting back to me here @mxia!
With the new error message, the best thing to do would be a clean advanced reinstall of the desktop app.
This will remove any trace of the desktop app and should resolve the "error 2" and hopefully the first error too.
Keep me posted with the results!
Hi, after resetting my win 10, the installer worked.
Thanks for your kind help.
I'm really glad to hear that @mxia!
Thanks for sharing what worked for you with us here too on the Community, I'm sure this will be helpful for others who are having the same issue in the future.
If you need anything else, feel free to give me a nudge here. I'd be happy to help.
Have a great start to the week!
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