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DB Passwords on android

DB Passwords on android

ronzuk
Helpful | Level 6

I have DB Basic. Just installed DB Passwords on both laptop and Android phone. I'm using Chrome extension for DP Passwords on Windows laptop and auto-fill works fine there. Why does DB Passwords phone app not auto-fill my login and PW for apps I run on my phone?

1 Accepted Solution

Accepted Solutions

Re: DB Passwords on android

ronzuk
Helpful | Level 6

Thanks, Walter.  I guess that's my problem.  I'm only running Android 6.0.1 on a Samsung Galaxy S5.

View solution in original post

6 Replies 6

Re: DB Passwords on android

Hannah
Dropboxer
Hi @ronzuk, thanks for your post and happy Monday!

Can you please confirm that you have added these logins and passwords to the Passwords app on your phone from the "+" sign?

If you added them and the autofill is still not working, can you uninstall and reinstall Dropbox Passwords and let me know if that helped?

Thanks!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: DB Passwords on android

ronzuk
Helpful | Level 6

As of yesterday, I currently had 15 of my max allotment of 50 accounts (I have DB Basic) showing up listed/recognized on DBPW mobile.  However, there was no + sign visible on the DBPW screen.

When I tried logging in to any of these accounts that are listed on DBPW, the login was populated but the PW field was not.

I followed your advice and uninstalled and reinstalled DBPW on mobile.

When I tried to run it, it displayed a warning note that the app is only for folks with DB Plus, Professional or Family.  Remember that I have only DB Basic.

Then it prompted for my approval for 'allow access to files'

I said yes, and then it said 'error occurred try later' and displayed a never-ending spinning progress wheel.

So at this point, the DBPW Chrome extension on my laptop works fine, but I can no longer open & run DBPW mobile even tho the app shows up as installed.

 

 

 

Re: DB Passwords on android

ronzuk
Helpful | Level 6

Forgot to mention that the never-ending spinning progress wheel says 'Checking your status.'

Re: DB Passwords on android

Walter
Dropboxer
Hey there @ronzuk, sorry to be jumping in here, but can you clarify your device's exact OS and version?

Passwords are available to Android 8.0 and up as outlined here.

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: DB Passwords on android

ronzuk
Helpful | Level 6

Thanks, Walter.  I guess that's my problem.  I'm only running Android 6.0.1 on a Samsung Galaxy S5.

Re: DB Passwords on android

Walter
Dropboxer
Glad I could help figure this out @ronzuk.

Have a lovely weekend and see you around the Community!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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    Walter Dropboxer
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    ronzuk Helpful | Level 6
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