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Re: DB keeps crashing when trying to scan and upload docs.

Dropboxer
Dropboxer

Hey @roeyyohai,

Welcome to the Dropbox Community! I'd be more than happy to help with this. 

Initially, please note that I've moved your post here to keep the investigation efficient for you. 

Additionally, awesome work on the troubleshooting so far - definitely helps in narrowing down the root of this behavior. 

Could you also confirm for me if you've tried reinstalling the mobile app? Maybe that will do the trick. 

Let me know what you find!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: DB keeps crashing when trying to scan and upload docs.

New member | Level 2
New member | Level 2

tried that too. crashes on the 4th page scan.  frustrating!

Highlighted

Re: DB keeps crashing when trying to scan and upload docs.

Dropboxer
Dropboxer

Sorry to hear this persists Roey!

At this point, I'd also check for pending updates of the device's OS (iOS latest version is 13.1.2 - which one are you running)? 

In addition, note that it's possible the error you're receiving is an issue with your operating system's network configuration.

You can reset your device’s Network Connection Settings to resolve any possible Apple-related conflicts. Here's how:

  1. Go to the Home screen then tap on Settings.
  2. Tap General.
  3. Scroll down to and tap on Reset.
  4. Choose the option to Reset network settings.
  5. If prompted, enter your passcode to proceed.
  6. Then tap the option to confirm that you want to reset network settings on your iPhone.
Please note that you will need to re-enter your WiFi password after you do this. 
 
Keep us posted!


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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