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Daily DbxSvc ID 281 causing multiple daily bluescreen of deaths

Daily DbxSvc ID 281 causing multiple daily bluescreen of deaths

e_cormack
Explorer | Level 3

Hi All,

 

I am running Dropbox on Windows 10 and am experiencing daily BSODs, usually 2-3. When I open Event Viewer, I can see Errors for DbxSvc with Event ID 281. The event details are as follows:

 

Log Name: Application
Source: DbxSvc
Date: 25/03/2021 2:36:39 PM
Event ID: 281
Task Category: (4)
Level: Error
Keywords: Classic
User: N/A
Computer: CORSAIR540
Description:
CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="DbxSvc" />
<EventID Qualifiers="49154">281</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>4</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-03-25T03:36:39.5550831Z" />
<EventRecordID>48272</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>CORSAIR540</Computer>
<Security />
</System>
<EventData>
<Data>(-2146885628) Cannot find object or property. </Data>
</EventData>
</Event>

 

I have tried reinstalling the desktop app to ensure the app is up to date, but this has not resolved the issue.

 

Wondering if anyone is able to assist or provide me with some guidance?

10 Replies 10

Re: Daily DbxSvc ID 281 causing multiple daily bluescreen of deaths

Jay
Dropboxer
Hi @e_cormack, thanks for messaging today!

Are you receiving any actual errors from the Dropbox desktop application?

Do you experience any kind of performance issues?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Daily DbxSvc ID 281 causing multiple daily bluescreen of deaths

e_cormack
Explorer | Level 3

Hi Jay,

 

Thanks for reaching out to me, much appreciated.

 

No errors that I am aware of from the Dropbox app. As for performance issues, none that I am aware of. There are no other events in Event Viewer that correspond to the BSOD.

Re: Daily DbxSvc ID 281 causing multiple daily bluescreen of deaths

Jay
Dropboxer
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Daily DbxSvc ID 281 causing multiple daily bluescreen of deaths

e_cormack
Explorer | Level 3

Hi Jay,

 

I am on a Dropbox Plus plan. Two separate users spread across five devices - myself with desktop/laptop/mobile and my business partner on desktop/laptop.

 

I have just followed the steps you have provided with the advanced uninstall and reinstalled on my affected device. Prior to the uninstall I experienced two BSODs. I will provide you with an update tomorrow to see if I have experienced any further BSODs.

 

Thanks,

Evan

Re: Daily DbxSvc ID 281 causing multiple daily bluescreen of deaths

Jay
Dropboxer
Thanks for the info, keep me informed of any changes!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: Daily DbxSvc ID 281 causing multiple daily bluescreen of deaths

e_cormack
Explorer | Level 3

Hi Jay,

 

Just experienced my first BSOD of the day - same issue, Error in Event Viewer DbxSvc with Event ID 281.

 

Any ideas on next steps?

Re: Daily DbxSvc ID 281 causing multiple daily bluescreen of deaths

Jay
Dropboxer
Thanks for the reply, I'd recommend contacting the support team for further assistance on this matter.

They should be able to investigate this in more detail.

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Daily DbxSvc ID 281 causing multiple daily bluescreen of deaths

Ajedesign
New member | Level 2

Hi,

 

I'm having the exact same isse with multiple BSOD on a daily bases triggered by DbxSvc Event ID 281.
Did you sort out what was wrong?

BR,

Andreas

Re: Daily DbxSvc ID 281 causing multiple daily bluescreen of deaths

Pete1010
New member | Level 2

Same here.  Tried complete removal of Dropbox and reinstall newest version from Dropbox website, 143.4.4161.  Any help from Dropbox?

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    e_cormack Explorer | Level 3
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    Pete1010 New member | Level 2
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    Ajedesign New member | Level 2
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    Jay Dropboxer
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