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Date Added/Created Changed When Copy Option Used

Explorer | Level 3

Please note I use the following;

  • Mac V 10.11.4 OS X El Capitan
  • Firefox Browser Version 65.0
  • Dropbox Desktop App
  • Files Uploaded to Dropbox Desktop App are synched to my computer

I've used Dropbox App routinely and uploaded files directly to my Dropbox App.

I upload all raw files directly into 1 designated folder within my Dropbox Desktop app.

I then use the 'Copy' option while within the Dropbox folder via online (not within the Dropbox Desktop app) to copy those files into their appropriately titled folders.

In the past the 'Copy' option maintined the Date Added, Date Created etc., information listed within my Dropbox Desktop App Folder on my computer into whatever other folder I copied the file to.

My Dropbox online account also contained the same information under Modified Date.

Now when I choose 'Copy' the file copied into the new folder says it was 'moved' when I check Dropbox online. 

The Dropbox Desktop app and Dropbox online folders then list the date and time of when I tried to 'copy' it- not the original uploaded/date created/date added information.

The original Date Added, Date Created is no longer correct.

Maintaing the original dates when a file has been uploaded is crucial for me to ensure that I'm using the proper files for my work. Hence why I always used the 'Copy' option.

Can you tell me when this will be fixed? Or are there any steps I should take to correct?

 

1 Accepted Solution

Accepted Solutions
Highlighted

Re: Date Added/Created Changed When Copy Option Used

Dropboxer
Dropboxer

I just did @shaker23  - thanks for the nudge 

Take a look at your inbox (ticket with ID: 8927352 ) and we'll take it from there.

Thanks!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

8 Replies 8

Re: Date Added/Created Changed When Copy Option Used

Dropboxer
Dropboxer

Hey there @AC21 - welcome to our forums! 

First of all, can you tell me if you're looking at the original file or the copied one? Also, could you send me a screenshot of the discrepancy you mentioned and where you're seeing it? Does this behavior persist on other browsers? 

Are you noticing this for all of your files? Did you check the EXIF data of the file on your computer (from within your Dropbox Folder)?  What does it report there when you do? 

Any additional information you can share will be very helpful in our investigation!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Highlighted

Re: Date Added/Created Changed When Copy Option Used

Explorer | Level 3

I'm having the same problem.  I use Windows, and it doesn't matter what browser I use (Firefox, Edge).

I go to dropbox.com in my browser, open a folder, select a few files, and copy them to another folder.  Until about 2 months ago, the copied files would have the same modified date as the original files.  Now, the copied files have the modified date set to the date I performed the copy.  (The modified date on the original files is not changed.)

This makes it much more difficult for me to manage my files.  Is there some way to restore the old behavior?

 

Highlighted

Re: Date Added/Created Changed When Copy Option Used

Dropboxer
Dropboxer

Hey there @shaker23  - sorry to hear about this; may I reach out via email to your Dropbox associated address so we can have a further look into this with all of my tools available? 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Date Added/Created Changed When Copy Option Used

Explorer | Level 3

Hi Walter,

Can I also get help from you on this issue too?

I'm still having the same issues that I originally informed you all on this thread and that Walter agreed was happening with him too.

For example today I downloaded files that were originally created on 02/18, then copied them into their apprropriate folders for use and the date 02/20 on those files copied into that other folder were modified to today's date.

Thanks!

 

Thanks!

Highlighted

Re: Date Added/Created Changed When Copy Option Used

Dropboxer
Dropboxer

Sorry to hear this persists @AC21  - I just sent you a brief message to your Dropbox associated address (thus creating a ticket with you with ID: 8926529) so we can work on this together. 

Take a look at your inbox when you get the chance and we'll take it from there.

Cheers!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Highlighted

Re: Date Added/Created Changed When Copy Option Used

Explorer | Level 3

Hi Walter - Yes, you can contact me at the email address associated with my Dropbox account.

 

Highlighted

Re: Date Added/Created Changed When Copy Option Used

Dropboxer
Dropboxer

I just did @shaker23  - thanks for the nudge 

Take a look at your inbox (ticket with ID: 8927352 ) and we'll take it from there.

Thanks!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

Highlighted

Re: Date Added/Created Changed When Copy Option Used

Dropboxer
Dropboxer
Hi peeps, just wanted to check back with you on this: were you able to resolve your concern in the end? If so, what were the steps that you followed?
 
Thanks in advance! 

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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