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Deleting Files

Deleting Files

jandtw1
New member | Level 2

Hi, can someone help me please.

 

I accidentally pressed sync to all my files from my PC to my dropbox, WHICH I DID NOT WANT TO DO.  My dropbox is totally full. All I am getting is:

 

1- you need to upgrade your which I do not want to do because I only use it to share an excel sheet with a work colleague

2- when I pressed delete file it deleted the file not just in dropbox but everywhere on my PC.  i have now lost an important document that I cannot retrieve.

 

it feels like Dropbox threatens that if you don't upgrade you will loose everything.  I cannot use dropbox now as the sync is incomplete so I cannot add anymore information to my work colleagues spreadsheet.

 

I've tried contacting Dropbox but because I'm not a paying customer they will  not speak to me.

 

TBH I am finding their setup totally unprofessional and they seem to be only interested if you are lining their pockets with upgrades.

 

Can someone please help me, I do not want to loose the contents of my PC as all my photos, files etc will be lost.  I am pretty desperate for help please.

 

Many thanks 

James

1 Reply 1

Re: Deleting Files

Hannah
Dropboxer
Hey @jandtw1, welcome to our Community and I'm sorry to hear you're having trouble. 

It sounds like you enabled the computer backup feature on your Dropbox application. To disable it, you can follow the steps here and then move your files back to their original locations.

Let me know if you have more questions.

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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