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Desktop App MAC OSX 10.13.6 Not Starting

Desktop App MAC OSX 10.13.6 Not Starting

BillBerner
Explorer | Level 3

Dropbox user for years.  Currently running 86.4.146 which I just downloaded.

I have a Dropbox Icon in apps folder, but noting appears to happen when I double clickar ext does not have selection for running desktop app

Ideas?

 

Thank you

 

Screenshot 2019-12-07 15.08.42.png

4 Replies 4

Re: Desktop App MAC OSX 10.13.6 Not Starting

BillBerner
Explorer | Level 3

One more thing - 

Also no dropbox icon for access from toolbar of finder windows.

 

Re: Desktop App MAC OSX 10.13.6 Not Starting

Lusil
Dropboxer

Hey there @BillBerner, thanks for checking in with us!

As a first step, could you try restarting your computer? Maybe that will do the trick. 

If not, could you let me know what happens when you click on the option Try the new desktop app that's in your Preferences' General tab?

Let me know what you find!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Desktop App MAC OSX 10.13.6 Not Starting

BillBerner
Explorer | Level 3

I thought I already replied.  As the screen shot shows, It's not even an option.Screenshot 2019-12-10 12.10.29.png

Re: Desktop App MAC OSX 10.13.6 Not Starting

Lusil
Dropboxer

Thanks for getting back to me and sorry for the misunderstanding, @BillBerner

I meant to click on the last option I can see in your screenshot which says Try the new Dropbox desktop app. 

Let me know what happens!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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