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Desktop App Only Opens Windows Explorer, not GUI

Desktop App Only Opens Windows Explorer, not GUI

RandalC
New member | Level 2

Running Windows 7. Installed desktop app. Put icon in task tray. Click on icon and a Windows Explorer window opens showing the contents of my Dropbox folder on my C drive. I can successfully put files into this folder and view them on the web, so it is syncing. Here's the problem: The graphical user interface on my desktop (similar to the web site) does not open. Oddly, I had it running earlier today, but I had to uninstall Dropbox and reinstall it using another email address. Since then the GUI doesn't load. Baffled.

1 Accepted Solution

Accepted Solutions

Re: Desktop App Only Opens Windows Explorer, not GUI

Walter
Dropboxer

Hi @RandalC - welcome to the Dropbox Community!

From what I gather, you must be referring to our new desktop app - right?

Can you send me the exact status of the desktop app as shown within your system tray and the options you get when you access its preferences?

Do you see an option for 'Open folders in' at all? 

Let me know what you find and we'll take it from there Randal! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

3 Replies 3

Re: Desktop App Only Opens Windows Explorer, not GUI

Walter
Dropboxer

Hi @RandalC - welcome to the Dropbox Community!

From what I gather, you must be referring to our new desktop app - right?

Can you send me the exact status of the desktop app as shown within your system tray and the options you get when you access its preferences?

Do you see an option for 'Open folders in' at all? 

Let me know what you find and we'll take it from there Randal! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Desktop App Only Opens Windows Explorer, not GUI

RandalC
New member | Level 2

Walter solved it. I had to go the the DB icon on the right of the task tray, right click on that, click on my user icon on the upper right, select Preferences/General/Open Folders in [Dropbox desktop app]. Thanks Walter

Re: Desktop App Only Opens Windows Explorer, not GUI

Walter
Dropboxer

Glad to hear that's sorted Randal.

Have a wonderful week and if you ever come up with a Dropbox question, feel free to give us a nudge; we're always a post away :wink:


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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