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Desktop Computer Not Syncing Photos

New member | Level 2
New member | Level 2

My Android phone is sending my photos to Dropbox just fine...I can see them on the app and also on the website.  But about a week ago, my desktop computer no longer syncs the photos.  I have nothing unchecked in Selective Sync, so that can't be it.

In an attempt to resolve this, I have:

1) Unchecked Camera Uploads folder on my desktop in Selective Sync, waited for all the files to be automatically deleted, and then rechecked to re-upload.

2) Uninstalled and reinstalled Dropbox on the desktop computer.

Neither of these attempts have resolved this issue.  There are about 900 photos.  Help?

5 Replies 5
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Re: Desktop Computer Not Syncing Photos

Dropboxer
Dropboxer

Hi there @sjwoo2019, thanks for reachin out here!

I'm sorry to hear you're having trouble with this, let's see if we can get to the bottom of this.

Is it possible that the photos contain any incompatible characters that could prevent them syncing to your desktop specifically? Certain characters within file names are incompatible with certain OS and so the files can't be synced.

Can you let me know if the sync status of the app is showing "Up to date"? Also, which version of the desktop app do you have installed at the moment?

Let me know what you find and we'll take it from there - thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Desktop Computer Not Syncing Photos

New member | Level 2
New member | Level 2

Hi Daphne,

1) The photos are from my phone, so they are just timestamps...and looking at the files on Dropbox, they don't contain anything but the date and the time.

2) Yup, "Up to date" with the nice green checkmark logo.

3) Version 84.4.170.

Thanks...

Highlighted

Re: Desktop Computer Not Syncing Photos

Dropboxer
Dropboxer

That's strange indeed @sjwoo2019

If you haven't already, can you please restart your computer to refresh your file browser to see if that does the trick? 

If you're still not seeing those photos in your desktop Dropbox folder, can you please just send me a screenshot of the selective sync settings showing that the "Select all" is checked? If you don't have this option checked, could you try checking this since you mentioned you have all folders checked anyway.

Let me know how it goes - cheers!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Still stuck? Ask me a question!
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Re: Desktop Computer Not Syncing Photos

New member | Level 2
New member | Level 2

Hi Daphne,

Here's a screenshot.  Reboot didn't resolve it.  Sync works fine with my laptop; it's just my desktop that's giving trouble.  Sync outside of the camera uploads folder works just fine on the desktop, too -- it's just this really odd issue.  Help?

2019-11-10_15-11-19.png

Highlighted

Re: Desktop Computer Not Syncing Photos

Dropboxer
Dropboxer

Thanks for the screenshot @sjwoo2019, much appreciated!

To have a better look into this, I've reached out to the email associated with your Community profile. Please check your inbox when you have a moment and we can take it from there if you'd like to.

Let me know if there's anything else I can help with.

Thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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