I appreciate the screenshot here M_RB!
As I’d like to help you on the matter as much as possible, I’ve made sure to create a Support Request on our system on your behalf (gathering all info you’ve included here), so as to focus on the issue in question based on the info I have on my tools & suggest the most apropriate next steps according to your current setup.
Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly follow-up with you from where we’ve left off here.
Thanks again & I’ll be awaiting your next email, so as to move forward on the matter together!
Jane
Community Moderator @ Dropbox
dropbox.com/support
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