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Desktop app don't launch

Desktop app don't launch

angelrebirth
New member | Level 2

Hello,

 

i use windows 10 at work and at home, i don't understand why it doesn't start at work.
I installed / uninstalled several times.

The "dropbox service" DbxSvc, work, but no tray icon, and no synch.

Please help me find an answer 

1 Accepted Solution

Accepted Solutions

Re: Desktop app don't launch

Zed
Dropboxer

Hello @angelrebirth

 

Let's check some things first :

 

1) Make sure you have disabled your antivirus or have it configured your Antivirus/Firewall software to allow Dropbox to run.

2) Make sure you are not running a Beta version of the Dropbox app :

1. Log in to www.Dropbox.com using your web browser.
2. Click on your name at the top right corner of the page.
3. Click on "Settings".
4. From the "Profile" tab, scroll down to the section titled "Preferences" and uncheck the box next to "Include me in early releases" if it is checked.
5. Then download the latest stable version of the Dropbox desktop application. Once you install the stable build, it might take some time to re-index the files and sync any pending changes.

3) If you made sure all of the above are configured correctly, please raise a ticket with our support team providing the context of the issue so that we can check what's going on.

 

Let us know how this goes, thanks!




Zed
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
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:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

6 Replies 6

Re: Desktop app don't launch

Mark
Super User II
As its a work device has your employer got any rules/permissions set up on the device that would stop unauthorised pieces of software being installed?

 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: Desktop app don't launch

angelrebirth
New member | Level 2

No, i installed windows and all the drivers and softwares

Re: Desktop app don't launch

Mark
Super User II
Made sure you are using the newest version from www.dropbox.com/downloading ?

 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: Desktop app don't launch

angelrebirth
New member | Level 2

I download is several times 

Re: Desktop app don't launch

Zed
Dropboxer

Hello @angelrebirth

 

Let's check some things first :

 

1) Make sure you have disabled your antivirus or have it configured your Antivirus/Firewall software to allow Dropbox to run.

2) Make sure you are not running a Beta version of the Dropbox app :

1. Log in to www.Dropbox.com using your web browser.
2. Click on your name at the top right corner of the page.
3. Click on "Settings".
4. From the "Profile" tab, scroll down to the section titled "Preferences" and uncheck the box next to "Include me in early releases" if it is checked.
5. Then download the latest stable version of the Dropbox desktop application. Once you install the stable build, it might take some time to re-index the files and sync any pending changes.

3) If you made sure all of the above are configured correctly, please raise a ticket with our support team providing the context of the issue so that we can check what's going on.

 

Let us know how this goes, thanks!




Zed
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: Desktop app don't launch

Jane
Dropboxer
 
Thanks for raising a ticket with the team, I can see that this has been sent to our team specialists, we appreciate your cooperation! 
 
Rest assured that you’re in safe hands from this point on, they’ll be able to investigate your account’s details and provide a solution. 
 
Would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it here: http://bit.ly/2lNKIxT .
 
[This thread is now closed. If you experience further issues, feel free to open a new one. ]
 
Warm regards, 
JaneA

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Who's talking

Top contributors to this post

  • User avatar
    Jane Dropboxer
  • User avatar
    Zed Dropboxer
  • User avatar
    angelrebirth New member | Level 2
  • User avatar
    Mark Super User II
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