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Desktop app is crashing frequently on my iMac, what can I do?

Desktop app is crashing frequently on my iMac, what can I do?

Doug H.19
Explorer | Level 3

The Dropbox app on my iMac is crashing frequently. Here's the crash report:

 

2021-02-19 13:57:16 Dropbox.app Crash (4 times)
Executable: /Applications/Dropbox.app
Details:
*** Terminating app due to uncaught exception 'NSInternalInconsistency
Exception', reason: 'url does not refer to a path'
terminating with uncaught exception of type NSException
abort() called

 

Anyone know what this means?

1 Reply 1

Re: Desktop app is crashing frequently on my iMac, what can I do?

Daphne
Dropboxer
Hey @Doug H.19, I'm sorry to hear you're having trouble with this!

Just to have a better idea of the issue you're having with this, can you confirm for me which version of the app you have installed at the moment?

You can hover over the Dropbox app in your menu bar to see this.

Additionally, is the app crashing silently, or do you get an error? Please send a screenshot if you're getting an error.

Looking forward to hearing back from you!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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