Desktop app is slow when starting up, and slows down the computer while doing so

Quang N.3 · ‎03-09-2015

Why does it take so long to start up dropbox? While it's starting up, other programs are very slow, almost unresponsive. It takes over 20 minutes to show starting/syncing completed. I have 16gb ram, window 7. The start up speed is critical during such time as trying to use the computer to print items for meeting and it freezes up because dropbox is starting and you cannot even stop it from starting, of course there's the option of exiting.

Jane · ‎08-15-2017

Hey @dchassin,

Welcome to the Dropbox Community, let's look into that together!

Please keep in mind that the Dropbox application needs to perform a quick reindex whenever it is restarted or paused/resumed to check if any files changed since the client was last run. A good initial step to improve the syncing performance would be to reduce the overall load of the client, by enabling Selective Sync.

Moreover, you could manually customize your bandwidth settings, that'll probably help you speed things up.

Because you've mentioned that you need your files for work though, let me suggest raising a ticket with our team, so that we check your configuration and determine the cause. Once you do, please let me know a ticket ID in your reply here, so that I look it up on my end. This way, we'll able to send you the relevant steps to improve performance.

Thanks in advance for your cooperation, looking forward to hearing back from you,

JaneA

[This thread is now closed. If you have a similar or new question, you could post it in the Find Answers section here. Jane]

Jane
Community Moderator @ Dropbox
dropbox.com/support

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View solution in original post

Quang N.3 · ‎03-24-2015

Sure, do you have any suggestions?

Cesareo R. · ‎04-18-2015

I´m having the same issue on a 2012 iMac with 32 GB of RAM running Yosemite. ¿Is there a way to fix this?

Paul B.20 · ‎04-21-2015

Hi Guys,

Think I am having a similar issue.
When dropbox is running, it slows my windows explorer response times down for any activity done within the dropbox folder on my machine.
by this, I mean that when dropbox is exited. I can click create on the new folder icon multiple times per second.
when dropbox is running, I click the create new folder. dropbox seems to think about what I am doing for about 5 seconds before refreshing the folder and enabling the create new folder button again.
have you guys experienced this?
did you get answers to your problem?

Jacqueline W. · ‎05-21-2015

Same issue here on a Macbook Pro, running Yosemite. Syncing/indexing is painfully slow and, while it is 'starting up,' other programs are very slow, almost unresponsive. This latest version of Dropbox appears to be hogging the computer, and taking an inordinate amount of time while it is at it. Given the number of slow syncing posts in this forum, is it a bug with the latest version of Dropbox? If so, when will it be fixed?

Carsten N.1 · ‎06-01-2015

Same problem here on ALL the computers in our company. We now consider to cancel all our subscriptions and stop using Dropbox in our company, as dropbox slows down everything. It is a really big problem. Dropbox is using to many resources on the computers, Especially the hard disks are constantly working when Dropbox is started. It really causes problem. It takes up to 35 minutes - on the company computers, to start dropbox and download the filelist. Also the new functions like dropbox badge is extremely annoying, and we still ned the posibility to desiable alle these annoying features on admin level.

Paul B.20 · ‎06-03-2015

Where is the dropbox support staff. I see only customers responding on this issue.
I was considering the team option for the office, but quite honestly, if I am struggling, makes no sense to make the whole company struggle too.

Carsten N.1 · ‎06-08-2015

Still no answer from support. 😞
We need a solution asap. !

Ben W.12 · ‎06-14-2015

Same here. Windows 7 - dropbox indexing takes 10-20min on boot and really slows everything down. Even if 1 to 2 files change. Computer picks up just fine after dropbox finishes.

Yvon K. · ‎07-02-2015

Same problem here! On Imac 2012 with OS Yosemite 10.10.4. Where is Dropbox support staff?

Desktop app is slow when starting up, and slows down the computer while doing so

Desktop app is slow when starting up, and slows down the computer while doing so

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