cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to learn some quick and useful tips to make your day easier? Check out how Calvin uses Replay to get feedback from other teams at Dropbox here.

Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Desktop app is slow when starting up, and slows down the computer while doing so

Desktop app is slow when starting up, and slows down the computer while doing so

Quang N.3
New member | Level 1
Go to solution

Why does it take so long to start up dropbox? While it's starting up, other programs are very slow, almost unresponsive. It takes over 20 minutes to show starting/syncing completed. I have 16gb ram, window 7. The start up speed is critical during such time as trying to use the computer to print items for meeting and it freezes up because dropbox is starting and you cannot even stop it from starting, of course there's the option of exiting.

40 Replies 40

Jane
Dropbox Staff
Go to solution

Hey @dchassin

 

Welcome to the Dropbox Community, let's look into that together! 

 

Please keep in mind that the Dropbox application needs to perform a quick reindex whenever it is restarted or paused/resumed to check if any files changed since the client was last run. A good initial step to improve the syncing performance would be to reduce the overall load of the client, by enabling Selective Sync

 

Moreover, you could manually customize your bandwidth settings, that'll probably help you speed things up. 

 

Because you've mentioned that you need your files for work though, let me suggest raising a ticket with our team, so that we check your configuration and determine the cause. Once you do, please let me know a ticket ID in your reply here, so that I look it up on my end. This way, we'll able to send you the relevant steps to improve performance. 

 

Thanks in advance for your cooperation, looking forward to hearing back from you, 

JaneA

 
[This thread is now closed. If you have a similar or new question, you could post it in the Find Answers section here. Jane]

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Jane Dropbox Staff
  • User avatar
    dchassin Explorer | Level 4
  • User avatar
    Zee New member | Level 2
  • User avatar
    Ross_S Dropbox Staff
  • User avatar
    scientist1962 New member | Level 2
What do Dropbox user levels mean?