Desktop app waiting to sync

[EnriqueRamirez]

Hello, since 3 days ago, I can't sync 2 files that I modified on my Windows 10 laptop. When I go to the Dropbox app, it says "waiting to sync", but the task is never performed. In the meantime, I just moved those files out of Dropbox to another cloud service but need your help in order to find a solution. As I put the cursor over the Dropbox icon the following appears at this moment: Dropbox 117.4.378 Up to date.

Thanks,

Enrique

[Jay]

Hi @EnriqueRamirez, thanks for messaging the Community!

Are these two files currently in use by an app or service on your machine?

Have you tried rebooting the machine to see if this helps?

Could you attach a screenshot showing the message you're receiving?

Keep me updated with any details!

[EnriqueRamirez]

Hi Jay, files are not being currently used by another app or service. I did reboot the machine but nothing changed. Currently I have 6 folders in the same situation, see screenshot. Thanks for your support.

[Jay]

Could you attach a screenshot showing the folder(s) as they appear in Explorer?

Are there blue syncing icons and green ticks visible on the files in Dropbox?

[EnriqueRamirez]

Please, see screenshot.

[Walter]

Hey @EnriqueRamirez; sorry to jump in here, but could you install the latest version of our desktop app and let us know if this persists? 

Here's a direct link for v. 118.4.460:

• https://www.dropbox.com/downloading?build=118.4.460&plat=win&type=full

[EnriqueRamirez]

Thanks Walter. I just updated to latest version 118.4.460 however, problem still persists:

[Walter]

I see; thanks for the screenshot, Enrique. 

In that case, could you try fixing your hard-links and permissions as outlined here? 

[EnriqueRamirez]

Hi Walter, I performed the hard-links and permissions fixes and still nothing. This is latest screenshot:

[Walter]

In that case, could you reboot your computer and let us know if this persists, Enrique? 

While at it, could you check if any of your file names contain any incompatible characters?